Luminar 3 Issues: Grayed-out right panel; No zoom with click or tap

December 18, 2018 19:24

Running Windows 10 Pro. Intel i7-8700. 32 GB RAM.

1.) When editing an image, if I open another image, and then come back to the first one, everything in the right panel is grayed out. It appears the image isn't being fully loaded as it looks very low resolution. Closing and reopening the app does not help.

2.) The magnifying glass doesn't work when I click my pen or tap (single or double) my Wacom tablet. I have to use the Zoom option on the menu bar or keyboard shortcut to magnify.

Comments

12 comments

Alexander Weimer

December 19, 2018 19:44
I have the same problem. The right panel is grayed out:
1

Comment actions Permalink
Reinhard Havranek

December 19, 2018 19:48
Habe das gleiche problem mit Punkt 1+2.

Software ist so nicht wirklich verwendbar.

Hoffe es gibt bald eine Lösung?
0

Comment actions Permalink
Sébastien Gay

December 19, 2018 20:43
Hello, I have the same problem with the right panel grayed out. Also, Luminar Looks don't load.
0

Comment actions Permalink
rajesh patel

December 25, 2018 18:40
I have the same problem. Perhaps, slightly different but may be related. To reproduce:

1) Open Luminar 3 and select a photo to edit from library

2) Notice you will be able to edit the photo. Make some changes to the photo

3) Select a different photo to edit from filmstrip or gallery (library) and notice edit panel stays grayed out

This is a serious flaw. I have to close and reopen Luminar to edit any subsequent photos. I can only edit 1 photo after opening Luminar 3. I am not sure if this is even tested on windows by Skylum team. This is an obvious issue and should have been detected in test environment.
1

Comment actions Permalink
Angela Andrieux

January 03, 2019 00:36
We released a patch over the weekend (more info here: https://community.skylum.com/hc/en-us/community/posts/360036043011-Luminar-3-0-1-is-here) If you haven't already, please install it and let us know if the issue persists here or by creating a support ticket at http://www.Skylum.com/Support and linking to this thread.
0

Comment actions Permalink
Sébastien Gay

January 03, 2019 07:24
Hello, the issue persist with this patch... As said in this thread : https://community.skylum.com/hc/en-us/community/posts/360034457891-Luminar-3-edited-file-in-Library-cannot-access-or-export it seams that the problem happens when using AI Sky Filter...
0

Comment actions Permalink
Anastasia Davis

January 03, 2019 09:49
Hi Sebastien! Sorry for the confusion.
You are right. The issue is with Sky Enhancer filter. We just didn't have time to fix it for this update, we will do it in the next one (end of January - Beginning of February).
0

Comment actions Permalink
John Tucker

January 03, 2019 19:39
Thanks for your hard work. The update fixed the gray-out problem, but it's still slow to load an image and display the editing panels/filters. Also, Luminar takes 15-20 seconds to completely open the first time after computer startup. Subsequent times are shorter. Hoping the next update will be even better.
0

Comment actions Permalink
kevin lam

March 04, 2019 18:51
I still have the grayed out problem as described..
0

Comment actions Permalink
Angela Andrieux

March 05, 2019 03:57
Hi Kevin,

I'm sorry to hear that! Please contact us at www.skylum.com/support and we'll investigate the issue.
0

Comment actions Permalink
Mark Barnes

April 09, 2019 19:45
Angela, I'm just now having the same problem as John. I see that you gave him a link to a patch. Should I be using that. It's very frustrating. The edit panel is grayed out. Sometimes it loads later, sometimes not at all. Please let me know what to do.

Thanks1
0

Comment actions Permalink
Angela Andrieux

April 12, 2019 15:56
Hi Mark,

Please contact us at www.skylum.com/support and our techs will investigate the issue.
0

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?