Luminar 3 PC won't start

Comments

6 comments

  • Avatar
    Angela Andrieux

    Hi Thomas,

    • Please ensure that your computer meets the system requirements posted here.
    • Let us know your version of the app (start Luminar > click Help > About Luminar).
    • If there are any updates for your Windows, install them.
    • Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
    • Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it. 
    • Ensure that you have Visual C++ 2015. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.

    In case the steps above didn't help:

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
      and attach this text file to an email to support@skylum.com.

    Looking forward to hearing from you.

  • Avatar
    LLOYD STEVENS

    I had the same problem after using it for 2 days, now can't even use it???

  • Avatar
    LLOYD STEVENS

    I can't start it, "Database opening failed" !!!

     

  • Avatar
    Erwin Kargl

    @Thomas maybe this helps?
    https://community.skylum.com/hc/en-us/community/posts/360041593671-Dirty-FIX-for-Luminar-3-not-starting

    the longer Luminar creates Thumbnails, the longer it needs for the next start and on some point (don´t know when) it has too much thumbnails and the next start is impossible and it starts not at all... At least on my pc.

  • Avatar
    LLOYD STEVENS

    Thanks Thomas...I will try it this evening...
    For some reason Luminar managed to start again but had problems after editing one photo....and freezes....may be your method might help.....Lumina never answer my question...if it's no good for one more day...I will have to ask for a refund.

  • Avatar
    Angela Andrieux

    Hi Stevens,

    If you haven't already, please send the information requested in my earlier post to support@skylum.com.

    If you've already done so, thank you! One of our techs will be in touch as soon as possible.

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