Luminar 3 Unusable

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127 comments

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    Anastasia Davis

    @Walter Thanks for the feedback. As far as I understood everything is fine now. Please let us know if there are any issues.

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    Stefan Andel

    From my experience, Luminar needs a little better hardware for its good performance. On old machines, it is very difficult to get from it, what it is able to do. When installing, choose empty working directory. It will start more quickly, without long waiting time to get into the program.

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    Anastasia Davis

    @Stefan You are right, older machines have some issues with Luminar. As for the newer ones, we have a great amount of positive feedback on 3.0.2.

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    Helena Carter

    Hi Thomas,

    We're working on implementing this format support in the future, however, there's no ETA yet.

    Still, you can help us a bit and send your OpenEXR files samples to support@skylum.comthat will be much appreciated.

    Best regards

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    Helena Carter

    Hello Everyone,

    We're really sorry about your experience. We're improving Luminar 3 performance with each update and our developers are working hard on it. We never blame our customers for the old machines, our software just has the system requirements which are essential for the smooth performance. 

    Jeffrey, as to your refund request, please, reach our Support Team here https://skylum.com/support and we'll gladly discuss it. It won't be a problem to provide you with a copy of Aurora HDR 2019 using your purchase of Luminar 3 as a credit. Hope to hear from you soon.

    As to pre-release, we have a new blog post on this topic. Please, check it out, here we describe how the soft launch work: https://skylum.com/blog/what-is-a-soft-launch

    Nevertheless, if you're facing any issues with Luminar 3, please, don't hesitate to get in touch. Currently, we're investigating most common issues and majority of them already have the solutions. 

    Best regards

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    Anna V

    Hi Nacho, 

    I am sorry for the inconvenience. 

    Please try the following solutions:

    1. Make sure Luminar is closed.
    2. Locate your Luminar Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Catalog folder. Choose any name you like.
    4. Start Luminar. Click File > Catalog > Open > navigate inside the folder you renamed in Step 3 > double-click Luminar Catalog.catalog file.

    If the 4 steps above don't help:

    1. Make sure Luminar is closed.
    2. Locate your Luminar Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Catalog folder. Choose any name you like.
    4. Open Finder.
    5. Navigate to Applications > Utilities.
    6. Launch Terminal.
    7. Paste the following string into the Terminal window: defaults delete com.macphun.luminar3
    8. Press Enter on your keyboard.
    9. Close Terminal.
    10. Launch Luminar. It will ask you to complete the initial setup. Go through the initial setup. Leave the location of the catalog at the default (in Pictures folder).

    If the 10 steps above don't help:

    1. Locate your Luminar Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    2. Right-click the Luminar Catalog folder > click Compress and wait for the process to finish.
    3. Send to the support the .zip file you created in Step 2. We recommend a free service WeTransfer for that.
    4. Also please let us know where are your photos stored, and where was your Luminar Catalog stored prior to when this issue appeared.

    If the issue remains please contact us at http://www.skylum.com/support

     

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    Kate Williams

    Hi Andrew, 

    We are continuously improving the performance of the app and we will make sure to make Luminar faster in future updates.

    If you want us to take a deeper look into your case, please, get in touch with our support team at http://www.skylum.com/support 

    Thanks in advance. 

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