Having issues with various editing sliders grayed out.

Follow

Bernd Herrmann

• December 18, 2018 20:42

I downloaded Luminar 3 (I had version 2018).  But with my editing tools, half of my sliders don't work, no matter what I do.  In particular, I'm interested in using the Sky Enhancer feature, but the slider is grayed out and won't function at all.  What do I do here?  

I've no previous issues with Luminar 2018 at all.  Now with version 3 (which I downloaded a few hours ago), I find it takes longer and some of my editing sliders are non-functional.

0

• 

  Angela Andrieux

  • December 24, 2018 15:46

  Hi Bernd,

  We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please email us at support@skylum.com with a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording. You can use Monosnap to record your screen: https://monosnap.com/welcome

  If the issue occurs when you're working on an image, send us the image file. Here's how:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your email to support@skylum.com

  In case the issue leads to a crash, send us event logs:

  1. Reproduce the issue.
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries  and click Save Selected Events.
  9. Name the file, save it, and attach it to your email to support@skylum.com.

  In order for us to directly track this issue, please send us your HIDE code:

  1. Download this application: https://www.dropbox.com/s/xz3p1hi2ze6j50x/ViewIDE.exe?dl=0
  2. Launch it.
  3. Copy the HIDE code from the application's window and send it to us.

  Looking forward to hearing from you.

  0

  Comment actions Permalink

Please sign in to leave a comment.