Database opening failed
Installed Luminar 3 and I'm getting a "Database opening failed" error message. Repaired the installation, uninstalled & reinstalled, downloaded again, rebooted several times, but the issue remains. Windows 10 desktop, all updates applied.
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For those of you who think the issue of "Database not opening." error has been resolved with updates since this thread was started 2 months ago, it has not. "tech support" here give the equivalent of "Have you tried turning it off and on again?" which produces (predictably) the same result. I've zipped and emailed my Luminar catalog in the hopes a real tech support solution exists.
All I've gathered is they think having an apostrophe in the catalog path is potentially the culprit. One would think if that were true the issue could be easily resolved. 2 months and 2 patches later, no solution.
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Try the following steps to get Luminar up and running:
- Make sure Luminar is closed.
- Locate your Luminar Catalog folder. The default location is C:\Users\%username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
- Rename the Luminar Catalog folder. Choose any name you like. Don't remove this folder.
- Press the Windows logo key + R.
- Type %appdata%\Luminar 3 in the dialog box that opens and press Enter on your keyboard.
- In the folder that opens, locate the file named StateSettings.xml and send it to us.
- Next, remove Luminar 3 folder you opened in Step 5. Please note that this will remove your user looks and workspaces, so back up the folder into the safe location before removing it if necessary. You can then put your looks and workspaces back later.
- Start Luminar. It will ask you to complete the initial setup. While performing the setup, leave the location of the catalog at the default.
- When Luminar has loaded, click File > Catalog > Open > navigate inside the folder you renamed in Step 3 > double-click Luminar Catalog.catalog file. Your previous catalog should load.
Please note: File > Catalog > Open is for opening catalog files, not photos. If you try to open a photo like this, you will receive a Database Opening Failed error.
How to load photos in Luminar 3: https://skylum.com/luminar/user-guides/chapter-8-loading-images
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Es realmente vergonzoso que tenga que ser el propio usuario el que haya de seguir instrucciones para parchear los graves errores de diseño del programa. Tengan un poco de vergüenza y un mínimo control de calidad antes de lanzar sus programas. La imagen que ofrecen a los usuarios es la de un equipo informático dirigido por el Pato Donald. ¡Un poco de profesionalidad, por favor!
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Hellow, we buy luminar 3, and this is hapenned when we tray install in Windows 10.
Error: Database opening failed
We need a solution
Answer for all: THE SOLUTION IS: Delete all content of the folder: C:\Users\(YOUR USER)\AppData\Roaming\Luminar 3\
Note : Remember - ! AppData is a hidden folder ¡
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I PRESS ON WINDOWS +R
Hi,
Database opening failed
This is what I get back ,
<?xml version="1.0" encoding="UTF-8"?>
-<DAMStateSettings xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<SelectedDocumentGuid>F3ACE6B9-D497-4474-83A5-AFA5942AD56A</SelectedDocumentGuid>
<SelectedNodeId>1_1803</SelectedNodeId>
<MaxImportsCountToShow>10</MaxImportsCountToShow>
<MinIntervalBetweenImportsMinutes>60</MinIntervalBetweenImportsMinutes>
<SelectedRightPanelView>Library</SelectedRightPanelView>
<SelectedMode>Gallery</SelectedMode>
<RightPanelWidth>278</RightPanelWidth>
<CatalogPath>C:\Users\mines\Documents\desktop.ini</CatalogPath>
<CachePollingInterval>00:00:15</CachePollingInterval>
<RAMCacheSizeMb>512</RAMCacheSizeMb>
<SumPreviewSizeMb>1000</SumPreviewSizeMb>
-<PreviewSizes>
-<KeysAndValues><Key>Tiny</Key>
<Value>120</Value>
</KeysAndValues>
-<KeysAndValues><Key>Small</Key>
<Value>300</Value>
</KeysAndValues>
-<KeysAndValues><Key>Medium</Key>
<Value>600</Value>
</KeysAndValues>
-<KeysAndValues><Key>Large</Key>
<Value>900</Value>
</KeysAndValues>
</PreviewSizes>
-<PreviewCachePolicies>
-<KeysAndValues><Key>Tiny</Key>
<Value>04:00:00</Value>
</KeysAndValues>
-<KeysAndValues><Key>Small</Key>
<Value>04:00:00</Value>
</KeysAndValues>
-<KeysAndValues><Key>Medium</Key>
<Value>04:00:00</Value>
</KeysAndValues>
-<KeysAndValues><Key>Large</Key>
<Value>04:00:00</Value>
</KeysAndValues>
</PreviewCachePolicies>
<SuppressFullImageLoad>false</SuppressFullImageLoad>
<PreviewQueueThreadsCount>2</PreviewQueueThreadsCount>
<SelectedGalleryItemHeight>Medium</SelectedGalleryItemHeight>
-<RecentCatalogs><string>C:\Users\mines\Desktop\Backup\Raw photos from philippines 8-08-2018\DSC_9481.NEF</string>
<string>C:\Users\mines\Documents\desktop.ini</string>
</RecentCatalogs>
<NodesSortSettings/>
<IsFirstLaunch>false</IsFirstLaunch>
<ProfilePerformance>false</ProfilePerformance>
</DAMStateSettings>
I WOULD LIKE TO GET LUMINAR 3 UP AND RUNNING , HOW LONG DOSE IT TAKE you guys to GET BACK TO ME ?
GRAHAM REMINGTON
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I couldn't get the free trial to work, kept getting the error message a month ago. Found this message board and the fix just now and NOW the trial has expired. I got to say I was looking forward to trying it, but having your users find the fix is ridiculous and not having it written into the installation file at this point is even more ridiculous, wonder what the support is like? LOL...Guess I will never know, I will stick with On1 and Capture One, good work Skylum!
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Hi Jock,
We will be glad to reset the trial for you.
This is easy to fix, we'll just need some information about your computer.
- Download this application: https://www.dropbox.com/s/3pf15jdigd0mgt4/ViewHID.exe.zip?dl=0
- Launch it.
- Copy HID1 and HID2 codes from the application's window and send them to us via
With this info we'll be able to reset your trial.
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Anna,
Thanks for responding and offering to reset the trial period. Here is the problem I have with the suggestion though, I am going to need to put more effort into trying to get your product to work or at least try it. I am going to need to install another app, get the codes and send them to you, wait a couple of days and they try it again.
You may or may not have the power to do what I am about to suggest, but this is the only way I am going to try it again. Reset ALL trial periods you have logged for everyone. What do you have to lose? I will answer that for you, nothing. People who got the trial to work without having to take these additional steps and who did NOT purchase it after, have for whatever reason moved onto something else. These people most likely aren't going to come back and use it for another 30 days for free, even if they do what's the loss?
I had moved on myself a month ago, then yesterday I received an email from Dan Bailey: http://danbaileyphoto.com/. I subscribe to his news letter and yesterday he sent one out about your new Luminar Flex software. I hate Adobe, so there was no reason for me to try it, but I thought, let me try the regular version again. Before I began the reinstall I searched Google for the error code this time and found this thread. Great, let me try it...NOPE...trial expired.
It took me longer to type this than it would have for me to do what you suggested, but I wanted to point out a fundamental flaw in Luminar's support model, which is don't make your users fix your product and ask them to put in effort to try it. I would also recommend, if you aren't going to re-write the install file to include the fix, at the very least mention it on the download page so people don't have to search the internet for a fix.
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Gracias Nick Buchko
Respuesta para todos: LA SOLUCIÓN ES: Eliminar todo el contenido de la carpeta: C: \ Users \ (SU USUARIO) \ AppData \ Roaming \ Luminar 3 \ (eliminar toda la carpeta)
Nota: ¡recuerde! AppData es una CARPETA OCULTA ¡esta me funcionó !!!!!
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