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7 comments

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    Denis Kotsee

    It's already available here: https://docs.google.com/document/d/1hQx5aAC0JgMFjP02TA2W5bsLi4564Mre6bi_s5FUhCs/edit

    We'll add it to our website later.

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    jack barry

    But most of the illustrations don't show up.

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    Angela Andrieux

    Hi Jack,

    You can also view the online version at https://skylum.com/luminar/user-guides

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    John West

    Hi All, Page 67 online users guide (how to remove from catalogue)

    Playing in detail with Users Guide and note that my 'Rejected Photos' has 1 image however when 'Showing Rejected' by 'Capture Time' it shows zero images. 

    What am I doing wrong? Bug? MAC High Sierra

     

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    Angela Andrieux

    Hi John,

    Perhaps I'm missing something in your screenshot, but where are you seeing that you have 1 image in your Rejected images?

    Please note that at patch was released over the weekend. If you haven't already, please install the patch and let us know if the issue persists.

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    John West

    Hi Angela,

    I am already using the latest patch (3.0.1 (2751) downloaded early in Australia), so far I have not tried to replicate the issue. Probably my fault as I added a Rejected Photos Folder and dragged some photos into there rather than marking all with a 'x'.

    However I noticed while doing more edits today that the First image is stretched out of shape in the original '1969 EAW Slides' folder but appears correct in the '1969 EAW JPEG Edited' folder. Have restarted L3 but problem still exists.

    Comment!

     



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    Angela Andrieux

    Hi John,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please email us at support@skylum.com with a link to this thread and a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording. You can use Monosnap to record your screen: https://monosnap.com/welcome

    If the issue occurs when you're working on an image, send us the image file. Here's how:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your email.

    In case the issue leads to a crash, send us event logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries  and click Save Selected Events.
    9. Name the file, save it, and attach it to your email.

    In order for us to directly track this issue, please send us your HIDE code:

    1. Download this application: https://www.dropbox.com/s/xz3p1hi2ze6j50x/ViewIDE.exe?dl=0
    2. Launch it.
    3. Copy the HIDE code from the application's window and send it to us.

    Looking forward to hearing from you.

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