Aurora HDR 2018 "Program crash while merging"

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    Maryna Skylum

     Hi Lesley,

    I'm sorry for the inconveniences.

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs, otherwise, it would be quite difficult to troubleshoot it.

    Please, send us the files you have the issue with along with your PC info at support@skylum.com. Also, please, reference the link to this thread.

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it.

    Here's how you can send us your files and PC info:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the reply to this email.
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