loading of saved files
I have saved a couple of images after performing some HDR processing. It saves files with extension .auh. However, when I try to load them back no success. sometimes it said corrupted file other time it just sits there with message "final touches to make it awesome" but never actually finishes what it is doing. I do not get it. So far no success basically to load the saved files.
-
Hi Pappu,
I'm sorry you're having trouble with the .auh file. Please send us one of the files you are having trouble with to support@skylum.com and we'll look into the issue.
If the file is too large to email you can use WeTransfer.com and then send us the shared download link.
Looking forward to hearing from you!
-
Please, follow the instructions on how to send us the file:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and send it to support@skylum.com
-
see my possible solution on this thread:
https://community.skylum.com/hc/en-us/community/posts/360025547191-Help-Aurora-2019-crashed-when-it-open-the-native-HDR-save-file?page=2#community_comment_360003441091
does it work for you too?
Please sign in to leave a comment.
Comments
4 comments