Aurora activation code stopped working?

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Casey Fry

I have been using Aurora HDR 2019 since released on October 4th (I pre-ordered it). I just got back from a photo trip, and when I opened Aurora, it said that my "trial" had expired... I re-entered my email and activation code straight from the activation email, and was told that they were not valid (didn't match).
I went to my account->manage my licenses, and double checked that I got them right...
I sent an email to the "support" email address, but since I only have 2 free days to edit these images, I thought I'd check here too, in case someone might have a way to resolve this...

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    Angela Andrieux

    Hi Casey,

    Emailing support@skylum.com is the best way to resolve this issue. We do our best to reply to all emails within 24 hours, so if you haven't heard from us yet, please know that someone will be in touch soon.

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    Casey Fry
    • Edited

    Doh! My bad... the 2018 icon was still on my desktop and I was opening that... [deletes 2018...]
    Sorry, I didn't realize that they installed as 2 separate apps...

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    Angela Andrieux

    Glad to hear all is well :-)

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