Can't update Luminar 1.3.1 to 1.3.2

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Allan Kingsbury

• November 03, 2018 03:06

I am running Windows 7 Enterprise with SP1 but I get this message when trying to run the latest Luminar update. Dose anyone else have this problem?

 

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  Anna Veres

  • November 03, 2018 06:53

  Hi Allan,  NET Framework 4.7.2 is required to install the app. Please try uninstalling the Frameworks you have and download and install NET Framework 4.7.2 from the link below:

  http://go.microsoft.com/fwlink/?linkid=863265

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  Fernando Ariznavarreta

  • November 03, 2018 10:41
  • Edited

  It seems clear that you don't have the required .NET framework, so you have to install it from Microsoft (the runtime version not the developer version).

  You can download it from here: https://www.microsoft.com/net/download/dotnet-framework-runtime

  But it seem you have windows 7.

  As windows 7 is a deprecated system and Microsoft does not support it any more (as long as I know) I am not sure if the framework would work in it, but you can try.

  The message appears to say that you need windows 7 SP1 (Service Pack 1) installed in your system. Check first that you have SP1 installed, first.

   

  I don't recomend you to uninstall other previous versions of .NET framework, as it may affect other software that use them.

  You can have several .NET framework versions in your system, and each application would select the one it needs.

   

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  Allan Kingsbury

  • November 03, 2018 21:40

  Thank you Anna for your reply :)

  Thank you Fernando for your reply also :)

  I downloaded .NET Framework (I didn't uninstall the other Frameworks) however it seems that version 4.7.2 is not compatable with with my OS, in which I do have Windows 7 Service Pack 1 installed. Nevertheless I am planning to upgrade to windows 10 in approximately 6 weeks time which will obviously solve my problems in the future.

  Once again: Thank you both for your assistance!

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  Tony Collins

  • November 04, 2018 10:21
  • Edited

  According to microsoft, 4.7.2 should be OK with win 7 sp1
  
  https://support.microsoft.com/en-gb/help/4054530/microsoft-net-framework-4-7-2-offline-installer-for-windows

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  Allan Kingsbury

  • November 04, 2018 21:20

  Thanks for the link Tony, but for some unknown reason things are not working correctly. When I go to install 4.7.2 it asks me if I want to repair 4.7.2 or delete it. Obviously this means that 4.7.2 is installed on my PC but not enabled. I have looked at the check box that shows a tick next to version 3.5 .NET Framework and that's all I see.

  I will upgrade to Windows 10 soon, simply because Windows 7 will no longer be supported in the near future, if not now.

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  Fernando Ariznavarreta

  • November 05, 2018 09:21

  So it seems that you have a mid way installed 4.7.2 framework.

   

  You should try the option of delete it first, and then reinstall.

  Don't unistall previous versions of the framework as they may be used by other programs.

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  Allan Kingsbury

  • November 10, 2018 20:03

  Thanks Fernando, but I am not bothering about system 7 anymore. Time for me to get onto 10 with a clean install onto an SSD.

  I appreciate your time and that of others here as well :) 

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