Refund
AnsweredI purchased or thought I was a full working program, I'll take a full refund thank you.
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Official comment
Hi Everyone,
Please, note that all refunds are to be requested through https://skylum.com/support
We will reply to you as soon as possible, however, due to high amount of incoming emails it might take us a bit longer than usual. Still, we can assure you that we will reply to each and every request of yours. We really hope for your patience on this matter.
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@David, please contact our support team at support@skylum.com
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Hi CB,
What is your email address?
Our support team responds to all messages, but with the launch of Luminar 3 and the influx of inquiries our response time has increased. We are very sorry about that. If you've already emailed please know that someone will be in touch as soon as possible.
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I have passed this to the person in charge so your subscription will be managed shortly.
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Hello Arthur,
Please, request a refund via Support Contact form:
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Hi there,I've only just purchased the Luminar Max Bundle set, the software works fine but unfortunately it's not something I'm looking for.I'm hoping to get a refund, especially because it was advertised on the website that there's a 30 days money back guarantee.My email is Cayden.s.yang@gmail.com, the total charged to my PayPal was $466.I've emailed support@skylum.com, and filled out a form on https://skylum.com/support with the same request, the date today is 11/22/2020, hope to have this issue resolved soon.Thank you.Regards.
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Hi Cayden,
As far as I can see, your support request has already been processed and the order has been refunded.
I hope you'll give our software another try in the future!
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Hi,
I purchased SKYLUM software on 18-Dec Order Reference MAC201218-1523-84997.
I am not very impressed with the software and I think its toned-down version of lightroom. I did not see anything "AI" aspect.
I already have Adobe Lightroom and have already purchased a lot of presets which can serve the purpose.
Please refund me as I am no longer planning to use the software. I have also requested thru the http://skylum.com/support
Regards
Nitin
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Hi Tamara,
I wasn't able to locate a refund request from you in our system. Please send your request to us using the form at www.skylum.com/support or email support@skylum.com. We typically reply within 24 hours.
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I would like to have a full refund of the amount i paid towards the purchase of Luminar NEO since i am expected to purchase the other templates after i have paid handsomely for Luminar NEO. it is totally unacceptable and i was insulted with a statement from Skylum that those templates are ment for highly motivated people. I will settle for Luminar AL. Hope you have my email for you to make this refund as soon as possible, Joseph Premanandan.
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Hi Joseph - I'm sorry to hear about your decision. We didn't mean to insult you. As for your refund request, please reach out to our support team via https://skylum.com/support and they will assist you further. Thanks!
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I have only just purchased luminar neo believing the advertisement that it is easy to use .I have used other editors successfully but being 88 years old I find that this one is far beyond my expertise so feel for me it is a waste of money. I would therefore like a refund but trying to apply for one seems to be as difficult for me as using the programme. Is there a special form to claim a refund under your 30 day agreement? Joan Moore
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Hi Jooan,
The team would be glad to troubleshoot any technical issues you may have encountered, answer all questions about our software and recommend the clusters of functions that could correspond to your objectives.
Reach our representatives via support@skylum.comHere it is possible to become acquainted with the application:
- https://skylum.com/luminar-faq/neo/general
- https://manual.skylum.com/?l=en
- https://insiders.skylum.com/posts/welcome-the-hdr-merge-extension-for-luminar-neo-preorder-now
- https://skylum.com/luminar/hdr-merge
- Our channel: https://www.youtube.com/c/Skylum/videos
- Trial version: https://skylum.com/download/luminar-neo-paid
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