Refund
AnsweredI purchased or thought I was a full working program, I'll take a full refund thank you.
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Official comment
Hi Everyone,
Please, note that all refunds are to be requested through https://skylum.com/support
We will reply to you as soon as possible, however, due to high amount of incoming emails it might take us a bit longer than usual. Still, we can assure you that we will reply to each and every request of yours. We really hope for your patience on this matter.
Comment actions -
@David, please contact our support team at support@skylum.com
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Hi CB,
What is your email address?
Our support team responds to all messages, but with the launch of Luminar 3 and the influx of inquiries our response time has increased. We are very sorry about that. If you've already emailed please know that someone will be in touch as soon as possible.
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I have passed this to the person in charge so your subscription will be managed shortly.
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Hello Arthur,
Please, request a refund via Support Contact form:
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Hi there,I've only just purchased the Luminar Max Bundle set, the software works fine but unfortunately it's not something I'm looking for.I'm hoping to get a refund, especially because it was advertised on the website that there's a 30 days money back guarantee.My email is Cayden.s.yang@gmail.com, the total charged to my PayPal was $466.I've emailed support@skylum.com, and filled out a form on https://skylum.com/support with the same request, the date today is 11/22/2020, hope to have this issue resolved soon.Thank you.Regards.
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Hi Cayden,
As far as I can see, your support request has already been processed and the order has been refunded.
I hope you'll give our software another try in the future!
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Hi,
I purchased SKYLUM software on 18-Dec Order Reference MAC201218-1523-84997.
I am not very impressed with the software and I think its toned-down version of lightroom. I did not see anything "AI" aspect.
I already have Adobe Lightroom and have already purchased a lot of presets which can serve the purpose.
Please refund me as I am no longer planning to use the software. I have also requested thru the http://skylum.com/support
Regards
Nitin
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