Help!! Aurora 2019 crashed when it open the native HDR save file

Answered

Comments

68 comments

  • Avatar
    Lawrence Wong

    Hi Helena,

    Thank you for your follow up and getting back to us. Aurora 2019 is so close to a wonderful editing software, but the crashing issue really makes me can't put it on the workflow. I was trying to edit my client's real estate photos on it, but Aurora 2019 just keeps crashing and even I can't open the project file at all, numbers of working hours just gone. 

    If any of our comments are slightly over, I apologize for that, but meanwhile, please kindly understand that we are way too frustrated about this crashing bug. We spent hundred dollars on the software, then waiting for almost 2 years for the bug fixing, but the software crashing bug still persists. This is the first time I experience such frustration about using a new software. 

    Helena, please don't take it personally, you already help the community a lot, really appreciate it.  I just feel like Skylum only care about selling the software, but not listen to the user and fix the critical software bugs.

     

    Meanwhile, would you mind kindly let me know how can I apply the refund of the software? Thank you.

     

    Best,

    Lawrence

     

     

     

     

     

    0
    Comment actions Permalink
  • Avatar
    Helena Carter

    Hi Lawrence,

    Please contact us at www.skylum.com/support and we'll be happy to help you with issuing a refund.

    0
    Comment actions Permalink
  • Avatar
    Alan Gow

    Hi Helena, that's great and commendable that you are happy to refund Lawrence.  However, the real question that I (and I am sure many other Aurora users) have is "are Skylum going to fix this bug and when?"  I really like Aurora and continue to use it but it is such a lottery as to whether the native files I save will ever reopen.  I don't bother saving many these days.  Can you please find out the answers to these questions. 

    0
    Comment actions Permalink
  • Avatar
    cyber il

    This thread was opened one year ago, many user files files were asked to "reproduce the bug" a fix was promised for february and NOTHING were ever done!

    Happy anniversary to this thread!

    :'(

    0
    Comment actions Permalink
  • Avatar
    Chris Scarisbrick

    Very poor indeed!  I am experiencing the exact symptoms as many above...I can only assume that a fix is either impossible or will not be forthcoming?!

    0
    Comment actions Permalink
  • Avatar
    Vita Bergman

    Hi Chris!

    We do not abandon the idea of fixing problems in Aurora HDR 2019.

    However, the development of one function sometimes entails many technical difficulties that we need to overcome.

     

    0
    Comment actions Permalink
  • Avatar
    cyber il

    @vita => LOL!

    In wich world a full year is not enough to "overcome" a buffer overflow?
    In this one, 10 days is enough.

    0
    Comment actions Permalink
  • Avatar
    Lawrence Wong

    Thank you everyone who has reported the same software crash problem here, the Aurora 2019 is so close to perfect, but the software crashing issue makes it useless, hopefully the tech team is not giving up on this software and finding a way to fix the critical software issue in the couple of months.

    But actually, if you are still looking forward to the crashing issue being fixed, I have to tell you another bad news about the bug I found. I tried the software again few months ago, I pull up the hdr project file:

    1. then adding a mask by using the Brush Tool, I was trying to adjust the hdr details on a small part on my hdr picture.

    2. Following that I added a 2nd mask layer by also using the Brush Tool to extend the previous mask.

    ***** Then the previous mask layer just disappears, gone !!  I know how to use the Brush Tool to create mask on Aurora 2019 and I have done it few times before, but only this time I created 2 mask layers which stacks together.

     

    I have tried another hdr project, same bug happened.  I am quite sure the tech team should look into this software further to fix the bugs and the QA team should even work harder to find the issues before the users complain it again.

     

    I really like the Aurora 2019, its so promising, even some features are more advanced than Lightroom, but the software crashing issue and the mask layer bugs I found are, just ruin this great software.  

     

    Just a small advice, the tech team should consider to ask more real world users to test the software liked what we did, found the software issues, fix the bugs before you push the software to the market.

     

    Thank you.

     

    Lawrence

    0
    Comment actions Permalink

Please sign in to leave a comment.