The new Aurora HDR 2019 is great, but I am experiencing a serious issue when I am opening the native HDR save file. The Aurora 2019 keeps crashing when it is loading up the save file.
The Aurora HDR 2019 stop working and crash when it opens the native "auh" format save file. I can't edit my save file, the Aurora 2019 keeps crashing, I really concern all the efforts I have done would be lost.
How to duplicate this issue
I imported 4 raw files from my Sony A7III and create the HDR on Aurora 2019, then edited it and added 3 bush layers. The first and second time I save the progress to its native "auh" format, everything seems good, I can re-open the save file.
But after the 3rd time save, that "auh" save file causes the Aurora 2019 crash.
Please check my screenshots
Open the save file on Aurora 2019
then it runs the loading process:
until it says "Final Touches to make it awesome" that is where the software stop working and crash !
I have tried 2 different scenarios, but both cases were created from 4 raw files. All of my test cases are crashed at the stage of "Final Touches to make it awesome".
What I have tried to nail down the problem:
1. I stop my Avast firewall
2. Restart the Windows 10
3. Upgrade Windows10
4. Upgrade the Nvidia driver to the latest version
5. Check up the latest version of Aurora HDR 2019
**** None of them help .....
Different tests on Aurora HDR 2019
Just import 3 raw files to create HDR on Aurora 2019 and edit it, play around the filters then save. However that save file can be open without a problem.
--- To the tech team: please kindly run the same test on your end, I doubt the memory management function in Aurora 2019 software has some glitches to manage the save file created from more than 4 raw files.
My source files to duplicate the issue:
1. Below are the native Aurora 2019 "auh" save files which are created from 4 raw files and added different bush layers. My Aurora 2019 failed to open its saved files.
2. Down below are the RAW files from my Sony A7III , you can also import them to create HDR, play around the filters, then save it to "auh" file. Let me know how it works on your Aurora HDR 2019.
My Hardware and Software environment:
HP 8770w Workstation Laptop
1. Windows 10 Professional (with latest updates from Microsoft )
2. Avast Internet Security
3. I7-3720 mobile 4 cores 8 thread
4. Nvidia Quadro K3000M
5. 28GB RAM
6. 256G SSD ( c driver ) + 500 GB SSD + 500 GB HDD
Due to the system security, I am not able to post my specific hardware & software environment details online, if the tech team need them, please let me know. However, I have traced down the running process and system logs, I don't think the problem causes by my system since the problem most likely happened when I create HDR from 4 raw files. If you created them via 3 or less raw files, its just fine.
Please let me know if you have been experiencing the same issue on Aurora HDR 2019 and your solutions, thank you.
To the tech team: The Aurora HDR 2019 is really great and advanced, please fix the glitches and make it perfect again, thank you.
Look forward to hearing from you.
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