Aurora 2019 DOESN'T OPEN ANY FILE, IN ANY FORMAT!!!

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Lucio Ferri

• October 05, 2018 07:57

Downloaded and activated Aurora 2019. No issues, but then...

Whichever file I try to open, from whatever source (softwares or even directly with "Open with" only results opening Aurora 2019, but not opening the photo!!!

Top of the range iMac: Retina 5k, i7 4,2GHs, 64GB RAM, Radeon Pro 580 8GB).

Am I the first to have this issue? ...and I have already deleted the 2018 version :(

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  Richard Harrington

  • October 05, 2018 14:14

  Please launch Aurora first, and then choose File > Open from within Aurora.  You can also drag the images on the application in the Dock.

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  Lucio Ferri

  • October 05, 2018 21:30

  Hi Richard. 

  Obviously I already did and, anyway, it is not the way I used to go with in my daily workflow (I use Aurora since the early stages). 

  Luckily, a hard "delete, re-install and restart the computer" SOLVED the situation.

  Aurora is back to normal, and I can run it as a standalone, likewise from any of the other application I use.

  Thank you so much to getting back to me, though.

  Lucio

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  Angela Andrieux

  • October 05, 2018 23:00

  Hi Lucio,

  Thank you for letting us know that a reinstall fixed the issue. If you have any other problems or questions, please let us know.

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