Aurora HDR 2019 FAQ

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    Kay Pehnke

    Unfortunately, the link does not work for me :/

    I have already used two different mail. but do not get mail with the link. Also in the SPAM folder is nothing. what am I doing wrong?

     

    update:

    It's been dealt with ;)

    The easy way is to load the "DEMO" on the main page of Aurora and to register after the installation of Aurora19.

    So far I have not received any mail from you via the link above.

     

    update2:

    Thx for the update with the links Angela :)

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    Angela Andrieux

    Hi Kay,

    I'm sorry to hear that you're having trouble with the link!

    Please try one of these:

    For MacOS: https://aurorahdr2019mac.s3-accelerate.amazonaws.com/Aurora_HDR_2019.dmg 

    For Windows: https://aurorahdr2019win.s3-accelerate.amazonaws.com/Aurora2019_Setup.exe 

    Let me know if there is anything else I can help with!

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    Santiago Ribas

    How to uninstall Aurora 2017 on OSX?

    How to install mLUTs on Aurora 2019?

    How to get batch HDR process to work correctly with Aurora 2019, with the correct results, as planned ?

    Files, with and without Batch : https://drive.google.com/open?id=1jQ1ByQpCxOMtKYKuOAhJaTxMzOVv9rqq

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    Daniel Scholz

    Hi Santiago,

    1. Go to the Applications folder and drag Aurora 2017 to the Trash.

    2. If your LUTs come in a .zip folder make sure to extract them before use:

    Start Aurora and open an image in it.
    In the filter stack on the right locate LUT Mapping filter. If the filter stack isn't visible, enable it by clicking View > Show Side Panel (View > Show Panel on Windows).
    In the LUT Mapping filter click Choose LUT > Load Custom LUT File > point Aurora to the LUT file you wish to load.

    3. If Batch processing doesn't work properly on your machine, please send us the screenshots directly to support@skylum.com, we'll try to resolve this problem for you. 

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    Howard Burkholz

    I ran the installations for Aurora HDR 2019. It seems to be running through my browser? Maybe not. It is not on my hard drive in the application folder. Aurora HDR 2018 is still there but I'm not seeing 2019 on my computer. I'm not seeing it under Launch Pad (Aurora HDR 2018 is under Launch Pad too.) Need your help.

     

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    Anastasia Davis

    Hi Howard! Could you drag the Aurora HDR 2019 manually to the application folder? This way, it will be on your hard drive, for sure. Let me know how it goes.

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    Jochen Berger

    In the mail with the link for the pre-ordered Aurora software, there were links to bonus material as well. Unfortunately, the three maupack files (Burning Moods, Dramatic Portraits, and Monochromatic Tones) won't open in Aurora 2019, but in Aurora 2018. Will there be an update for the files?

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    Denis Kotsee
    • Start Aurora.
    • To import a .maupack file click File > Import Aurora HDR Looks Pack > point Aurora to a .maupack file and click Open.
    • To import a .maup file click File > Import Aurora HDR Looks  > point Aurora to a .maup file and click Open. You can import multiple .maup files by selecting more than one of them. If you're on Windows, simply place .maup files into a folder that opens after you click File > Show Aurora HDR 2019 Looks Folder.
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    Gregory Fern

    I'm having trouble with the latest 1.0.1 upgrade to Aurora. The plugins are dated to the 2018 version and the keep coming up incorrectly in Lightroom V10 running under Catalina.  Older applications remnants exist from pre 2018 in the applications support folders. The removal instructions that your BOT don't work and app cleaners don't pick up these extended old files.  How do you get rid of these older files.  I'm posting this here as your support page keeps crashing.  Aurora works in standalone mode but not through Lightroom.

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    Angela Andrieux

    Hi Gregory,

    Here are instructions for manually adding the Aurora HDR plugin to Lightroom.

    1. Make sure Lightroom is closed.
    2. Open Finder, click Go > Go to Folder and paste the following path: /Library/Application Support/MacPhun Software/AuroraHDR2019/Plug-Ins/. There will be a bunch of files in there, the ones you're interested in have the following extensions: .lrplugin and .lrtemplate.
    3. Open a new Finder tab or window and click Go > Go to Folder one more time and navigate to the following path: /Library/Application Support/Adobe/Lightroom/Modules/
    4. Copy the .lrplugin into the folder that you opened in Step 3.
    5. Click Go > Go to Folder one more time and navigate to the following path: ~/Library/Application Support/Adobe/Lightroom/External Editor Presets/
    6. Copy the .lrtemplate file into the folder that you opened in Step 5.

    You might get asked whether you'd like to overwrite the existing file in the folder or keep both, choose to overwrite in all cases.

    Here is the video tutorial that may also be helpfulhttps://www.loom.com/share/5c654eae960a442f9974c2c39b6be6db 

    As for cleaning up other remnants, please send us a screenshot of the specific files to support@skylum.com and we'll be happy to help with that.

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    Member

    Hey there!

    I'm still having trouble switching between Aurora HDR 2018 and Luminar 4 when editing my photos.

    When I try to export from one software to the other I'm always redirected to https://skylum.com/luminar-ai-cu?product=aurora_2018_main_mac_mainmenu_plugins 

    Still not working after following all the instructions with plugin folders etc.

    Please help me out!

    Thanx in advance!

     

     

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    Agatha Winter

    Hi Member,

    Please try the following solution to invoke Luminar 4 as a plugin for Aurora HDR: 

    1. Open Finder, click Go > Go to Folder and paste the following path: /Library/Application Support/MacPhun Software/Luminar4/Plug-Ins. There will be a bunch of files in there, the one you're interested in has .plugin extension.
    2. Copy the .plugin file somewhere where you can easily find it.
    3. In Aurora, click Plugins > Other > Open Plugin > point Aurora to the .plugin file you just copied. Luminar should open.

    Here is the video tutorial that may also be helpfulhttps://www.loom.com/share/fc848c9d5d7249d594a298525af184bd 

    To invoke Aurora HDR as a plugin for Luminar 4:

    1. Open Finder, click Go > Go to Folderand paste the following path: /Library/Application Support/MacPhun Software/AuroraHDR/Plug-Ins/
    2. There will be a bunch of files in there, the one you're interested in has.plugin extension.
    3. Copy the .plugin file somewhere where you can easily find it.
    4. In Luminar, click Edit > Plugins> Other > point Luminar to the.plugin file you’ve just copied. Aurora should open.

    If the solutions above don't help, please reach out to us at https://skylum.com/support so we can take a closer look at the issue. Thanks in advance!

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    Angela Andrieux

    Hi Member,

    Please reach out to us at www.skylum.com/support or email support@skylum.com so we can take a closer look at your particular case. Be sure to specify which program you're using as the host program and which one you wish to use as a plugin.

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