Aurora HDR 2019 not working on windows 7

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10 comments

  • Avatar
    Rich Goldman

    I have an Nvidia GT 730 card, if that matters.....

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    Angela Andrieux

    Hi Rich,

    I'm sorry to hear you're having trouble running Aurora HDR 2019! We are happy to look into it but need some additional info from you. 

    Please send us your PC info to support@skylum.com. 

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it

    Thanks in advance!

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    Vivek Bannore

    Hi Rich

    It seems like this software does not like the Nvidia GeForce GT 730. I too have this card and have this app crashing on launch on Windows 8.1 Pro 64-bit OS.

    https://community.skylum.com/hc/en-us/community/posts/360025297572-Aurora-HDR-2019-not-working-on-windows-8-1-Pro

    Hopefully Skylum can provide a fix because the OpenGL Driver is 4.4 on my machine and their requirement is only 3.3 or later. 

     

     

     

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    Emmanuel Poichotte

    I have the same problem. When I start Aurora, a window with "Aurora stopped working"

    I said to me, i should uninstall it but finally I've tried to repair Aurora and it works...

    Perhaps it could help.

    Nom d’événement de problème:    CLR20r3
      Signature du problème 01:    Aurora HDR 2019.exe
      Signature du problème 02:    1.0.0.2517
      Signature du problème 03:    5baa01b1
      Signature du problème 04:    mscorlib
      Signature du problème 05:    4.7.3062.0
      Signature du problème 06:    5ab95381
      Signature du problème 07:    4286
      Signature du problème 08:    a4
      Signature du problème 09:    System.Windows.Markup.XamlParse
      Version du système:    6.1.7601.2.1.0.768.3
      Identificateur de paramètres régionaux:    1036
      Information supplémentaire n° 1:    1bf5
      Information supplémentaire n° 2:    1bf5715e37d16363dd5ae9f4a0f3b99e
      Information supplémentaire n° 3:    b6f2
      Information supplémentaire n° 4:    b6f22b431464613e8343302a2c2f8bf0

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    JOSE MARIA RECIO DEL CAMPO

    I have the same problem, it doesnt work and crashes in my computer with windows 7 (every driver, and library actualised), it runs perfectly in my laptop with windows 10, a big disappoinment up to now. Hoping to get a solution from skylum.

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    Dmytro Boyko

    @Emmanuel, please confirm if now everything works well on your machine?

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    Emmanuel Poichotte

    yes, everything works well on my PC with windows 7

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    Dmytro Boyko

    @Jose could you please contact us directly at support@skylum.com? We'll try to analyze your particular system configuration.

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    Susan Roth

    Same problem, same error. Have tried repair, reinstall, and both under run as administrator. Works fine on laptop with Windows 10. Please help! Nvidia 5800

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  • Avatar
    Denis Kotsee

    Reinstalling your graphics driver should fix this issue. Please make sure to fully uninstall your current graphics drivers before proceeding:

    https://docs.microsoft.com/en-us/windows-hardware/drivers/install/using-device-manager-to-uninstall-devices-and-driver-packages

    Update Intel Graphics Drivers:

    https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant

    Automatically update AMD Graphics Drivers:

    https://support.amd.com/en-us/download

    Automatically update NVIDIA Graphics Drivers:

    http://www.nvidia.com/Download/index.aspx?lang=en-us

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