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5 comments

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    Tomas Paier

    I'm trying to open two different Pentax raw image types: a K100D-Super PEF and a K-S2 DNG. In both cases, Aurora 2019 on Win10 opens the dialog with preview, but after confirming, it says "Detecting Scene Type" for some seconds a then silently closes itself -- no error, no explanation, just closes/crashes with no dialog at all. Is it normal? What can I do? Luminar 2018 (as so as other programs) open these files with no issue.

  • Avatar
    Angela Andrieux

    Hi Tomas,

    I'm sorry to hear you're having trouble with your Pentax raw images. We are happy to investigate this but need some additional info from you. Please send the following to support@skylum.com:

    1. The original file(s) - You can upload the file to www.WeTransfer.com & send us a shared download link.

    2. PC info

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it

    Thanks in advance! Once we receive your files and PC info we'll take a look and respond via email.

  • Avatar
    Tomas Paier

    Thank you, Angela. I have sent the mail.

  • Avatar
    Benjamin BENICHOU

    WHEN AURORA 2019 SUPPORT FUJI XT3  RAW FILE ???? 

  • Avatar
    Kirk Osborn

    The support of Fuji X-T3 RAW files will most likely be added in the next update for Aurora HDR 2019. Our developers are working around the clock right now to get this feature added as soon as possible.

    Stay tuned and check for updates.

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