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3 comments

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    Tomas Paier

    I'm trying to open two different Pentax raw image types: a K100D-Super PEF and a K-S2 DNG. In both cases, Aurora 2019 on Win10 opens the dialog with preview, but after confirming, it says "Detecting Scene Type" for some seconds a then silently closes itself -- no error, no explanation, just closes/crashes with no dialog at all. Is it normal? What can I do? Luminar 2018 (as so as other programs) open these files with no issue.

  • Avatar
    Angela Andrieux

    Hi Tomas,

    I'm sorry to hear you're having trouble with your Pentax raw images. We are happy to investigate this but need some additional info from you. Please send the following to support@skylum.com:

    1. The original file(s) - You can upload the file to www.WeTransfer.com & send us a shared download link.

    2. PC info

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it

    Thanks in advance! Once we receive your files and PC info we'll take a look and respond via email.

  • Avatar
    Tomas Paier

    Thank you, Angela. I have sent the mail.

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