Aurora won't load

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4 comments

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    Angela Andrieux

    Hi Ron,

    I'm glad we got this sorted out via email, but in case anyone else has a similar issue the solution was to reinstall Aurora HDR 2018. Here is the download link: 

    https://aurorahdr2018.s3-accelerate.amazonaws.com/Aurora_Setup.exe

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    Stephen Smith

    Hi. I have the same problem. I bought a new computer and HDR 2018 is the only software that I’ve had a problem with. It installed without any error messages. But When I try to launch it the splash screen appears briefly then nothing else.

    I tried reinstalling from the link above but still no success. Any help would be greatly appreciated as I use this software a lot with my landscapes.

    Stephen

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    Anastasia Davis

    Hi Stephen! Please send us your system info to support@skylum.com with reference to this post.

    Information about your PC.

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it and attach this text file to your reply to this email.

    We will be happy to resolve the issue for you.

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    Stephen Smith

    Many thanks

    I’ve sent the email

    Stephen

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