Crop Tool Issue

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Peter Gladstein

• July 24, 2018 20:15

Luminar -  Mac 1.1.3

If you select Original or Transposed the Aspect dropdown dispalys Custom instead of Original or Transposed.

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  Angela Andrieux

  • July 25, 2018 03:20

  Hi Peter,

  I'm not able to replicate that issue, so to further investigate we need some additional info. Can you send us your Mac info and a screenshot of the issue to support@skylum.com?

  To get your Mac info: Click on Apple Logo in the top left corner of your screen, select About This Mac > make a screenshot (Command+Shift+3)

  Also, what editing steps did you take prior to opening the crop tool?

  Thanks in advance for sending the requested info!

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  Peter Gladstein

  • July 29, 2018 14:58

  I submitted additional info and steps to reproduce with photo four days ago but never received a response.

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  Julia Kot

  • July 30, 2018 08:15

  Hi Peter,

  The last email we received from petegladstein@ was on April 18. 

  Could you please send the rerquired info to kot@skylum.com? 

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  Peter Gladstein

  • August 01, 2018 20:17

  I have sent two emails to kot@skylum.com with steps to reproduce plus a photo but no response.

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  Julia Kot

  • August 02, 2018 15:17

  I've received your email with image and description :)

  Please note that the Aspect menu should display the name of the selected ithem. If you select Original, then there should be "Original" in the Aspect menu. If you select Transposed, there should be also "Transposed".

  For now, there is a bug and if you select Original or Transposed, it is displayed as Custom. 

  I have alredy reported that to our devs, they will fix it. 

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