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9 comments

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    Denis Kotsee

    Try copying and pasting your email instead of typing it. We're aware of this issue, the fix is on the way.

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    Marc Scharfe

    Hallo

     

    I have the same Problem, Unfortunately, this does not work with copy and paste

     

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    Denis Kotsee

    That's strange, copying and pasting should help. Anyway, we're going to release a fix for this very soon, so you'll be able to activate your copy normally. Alternatively, you can use an email address that doesn't have a w in it.

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    Marc Scharfe

    Hello Denis 

    thanks for the answer, I tried it again today with copy and paste, now get the message "Invalid e-mail address"

    can you tell me where i can change my e-mail address?

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    Angela Andrieux

    Hi Marc,

    Please send an email to support@skylum.com to update your email address. So sorry for the frustration!

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    Gary Luick

    how do I get back to the activation window

     

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    Angela Andrieux

    Hi Gary,

    The activation window only appears upon opening software that has not been activated. Is there something I can do to help with regard to your activation code or email?

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    Balanganani Mathavha

    It just pop up a page with let's get started. When i click on it, nothing related to activation. Nowhere to put in activation key

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    Helena Carter

    Hi Balanganani Mathavha,

    Please, reach us via https://skylum.com/support and send us the screenshot of the stage you're stuck at so we could assist you. Thanks in advance!

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