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    Denis Kotsee

    Let's see if fully reinstalling the app fixes this.

    Uninstall Luminar.

    How to uninstall an app on Windows 7:

    https://support.microsoft.com/en-us/help/2601726

    How to uninstall an app on Windows 8:

    https://answers.microsoft.com/en-us/windows/forum/windows_8-files/how-do-i-delete-or-uninstall-a-program-in-windows/a4cbeb29-2ca3-46f0-855f-ba5e8df2436c

    How to uninstall an app on Windows 10:

    https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs

    Clear your registry:

    • Visit https://www.ccleaner.com/ccleaner/download?pc
    • Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
    • Once the download has finished, launch the file and install CCleaner on your computer.
    • Launch CCleaner.
    • Click Registry on the left.
    • Click Scan for Issues in the lower left. Wait for the scan to finish.
    • After the scan has finished, click Fix Selected Issues in the lower right.
    • Close CCleaner.

    Reboot your PC.

    Download the latest version of Luminar from here:

    https://luminar2018.s3-accelerate.amazonaws.com/Luminar_2018_Setup.exe

    Once the installer has finished downloading, locate it in your Downloads folder (or wherever you chose to save it), right-click the file, and click Run As Administrator. A prompt might appear asking you whether you wish to confirm your action, click Yes and wait for the installer to load. Then, follow the instructions on screen.

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    Eva Gustafsson

    I had the same problem. Uninstalling and reinstall as above worked for me. I even skipped the registry cleaning.

    By the way, my AV software (ESET Security) blocked the download address because it was "potentially dangerous". I had to set up an exception rule. Perhaps ESET doesn't like the domain amazonaws, I vaguely remember this has happened to me with previous updates to Luminar and Aurora

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    Petr Smita

    I have the same problem. I deinstalled Luminar, cleaned registry with ccleaner, rebooted my pc, downloaded Luminar from the link above, but Luminar 1.3 does not start. So I can use ver. 1.2. this version works, but always if I finish the session, I get a message "Luminar 2018 does not work. Close the programm". With ver. 1.1 I didn't have any problem.

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  • Avatar
    LUIS ROS

    Hello,

    We have LUMINAR 2018 ver.1.3.0(2210) installed on 2 pc's (WIN 10 PRO 64b).

    When we install the new LUMINAR  update ver.1.3.0(2214).

    Both PCs stoped indefinitely on the uptade process.(see photo).

    On the first PC. We close update the process and the Luminar has disappeared .


    The second PC, if we do not close the update window, Luminar continues to working on the previous version.

     

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  • Avatar
    Denis Kotsee

    Try the reinstall instructions I posted above.

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    LUIS ROS

    Many thanks, Denis.

    But I do not like to reinstall in order to lose an instalation.(It will be the last solution).

    Finally, the second PC, after  rebooting several times.It appears the new version ver.1.30.(2214) an it runs ok.

    And the first one I worked hard on it and finaly rans ok.

     

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  • Avatar
    Denis Kotsee

    You now can reset your licenses from your account, so, in case, you use an installation, you can always bring it back.

    So you're all up and running now, right?

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    LUIS ROS

    How it works the "Reset license" button?.

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    Denis Kotsee

    It cleans the list of devices your key is activated on, meaning that you can activate the key in question on 5 more machines.

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    Terence Reynolds

    Update not working . This updating does not work, Since I purchased this software, every new update has not installed on my PC. I always have to go back to the first install. And then it works, without updating. PS I tried the instructions above still does not Help.

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  • Avatar
    Angela Andrieux

    Hi Terence,

    I'm sorry to hear that! 

    Please send us your PC info to support@skylum.com. 

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it

    Thanks in advance!

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