I Cannot Update to 1.2.0 - Windows 10

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Aldo Redaelli

• July 03, 2018 16:11

Using Windows 10. I'm prompted to update. Go through the Windows approve download process, it says update successful, yet I am getting the same notice again, that it needs to be updated to version and I continue to be on Version 1.1.1.1431 . I've done this several times. I am also logged in. Not sure what is happening. Help would be appreciated.

Thanks.

Aldo 

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  Angela Andrieux

  • July 03, 2018 22:14

  Hi Aldo,

  I'm sorry you're having this issue! We're happy to look into the problem but nee more information about your PC:

  On Windows 10 right click on "Start Menu" and click on "System" in pop-up menu to open "System" window. Press the “Windows logo key + PrtScn” and the screenshot will appear as a file in a folder entitled “Screenshots”, inside your default “Pictures” folder. 

  You can attach the screenshot to a reply here or email it to support@skylum.com. We look forward to your reply.

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