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3 comments

  • Avatar
    Angela Andrieux

    Hi Al,

    In order to figure out what is causing these artifacts we need some additional information.

    Can you provide us with a detailed description of the process that leads to these artifacts?

    A numbered list of steps would be the most convenient. For example: 

    1. Launch Aurora HDR.

    2. Load the file named X with an extension Y.

    3. Apply Z filter.

    4. Set S slider to U value.

    5. etc. etc.

    The more detailed the description is the quicker we'll be able to figure out what might be causing the issue.

    Also, if possible, it'd help if you could send us the files you are having this issue with. If the files are too large to upload you can use wetransfer.com and send us a shared for everyone link to support@skylum.com

    We would also appreciate if you send us a screenshot with information about your PC.

    On Windows 7 or 8 click on "Start", then right-click the Computer shortcut and select Properties, from the Start menu or from most places where you see the Computer shortcut. Some options how to make a screenshot on Windows 7 or 8 can be found here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots

    On Windows 10 right click on "Start Menu" and click on "System" in pop-up menu to open "System" window. Press the “Windows logo key + PrtScn” and the screenshot will appear as a file in a folder entitled “Screenshots”, inside your default “Pictures” folder. 

    Please send the above info to support@skylum.com and we'll figure out the issue. Thank you in advance!

  • Avatar
    Al Lunn

    Preset Landscape Bright

    HDR Basics: Highlights -84

    HDR Basics: whites -62

    HDR Basics: blacks +10

    HDR Basics: shadows +88

  • Avatar
    Al Lunn

    Sent the files this morning thanks

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