OpenGL 3.3 and Later is Required

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    Julia Kot Kot

    Hi Zaphod,

    Unfortunately, I haven't located any email sent from your email address or your name. 

    Please send info to kot@skylum.com 

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    Anusha Verma

    Hello Team

    I have issue launching luminar 2018 on my laptop. sent PC information to support email. Can i get some help on this.

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    Denis Kotsee

    @Anusha Verma we'll get in touch with you soon

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    Dale Cote

    Just downloaded this last night. Installed this morning after spending several hours making sure I had what is needed, I do. Get the GL 3.3 error. Contact Skylum and get the same thing as everyone else has. Really disappointed they have not been able to fix this yet. From what I have seen this would be a really good editor for me. I guess I will have to look for something that can handle machines that are not brand new or go to an earlier version, but if I do that what features won't be available?

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    Denis Kotsee

    Batch processing and some functionality in the Lens tab of RAW Develop filter won't be available - that's off the top of my head, but major functionality stayed the same between versions, so if what I mentioned isn't critical for your workflow, your work in Luminar shouldn't be hindered.

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    Marc Peeters

    Intel can ad support for 3.3 ( in my case a integrated graphic card 3000)

    But Intel won't do it ( it only supprt to 3.1) an why not 3.3.

    Intel is the blame for it, accuse them not Skylum.

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    Kenneth Roach

    Stumbled across this thread because Luminar doesn't much want to run on my old laptop. I must say, customer support at Luminar is most excellent. Please tell your CEO that the salaries of all Skylum CSRs should be doubled, effective last June.

    That said, I be disappointed here...

    Skylum's recommended solutions to the OpenGL 3.3 problem are 1) upgrade your hardware; and 2) run this antique version of Luminar that =should= be compatible with your antique hardware.

    Yes... I was able to download the old version of Luminar, and yes, it ran on my old Lenovo G470 notebook. That notebook is a "travel" computer only. I will not be upgrading it until it friggin' dies.

    As for your "upgrade your system" recommendation -- I can only conclude that "you must be Americans." You want me to say, spend $2,000US on a new state of the art laptop? And after six months, the motherboard will die, which I can replace for the low, low price of $3,000US? That's your recommendation? Because I've done exactly that in the past... And upon hearing the cost to repair, I junked that (HP) laptop. I only use dirt cheap laptops at this point. I only use cheapo laptops at this point, and even then, only when I travel... Only as temporary photo repositories.

    Otherwise, there are a great many people in the world who cannot easily afford what I consider to be disposable laptops. In fact, I (living in Thailand) recently upgraded a friend in Kenya from his older than dirt mobile phone to something relatively modern. No way he can afford a really cheapo laptop without begging. His new Huawei phone is everything to him, and so much better than the antique he was using before. We've talked... He just =might= get a computer one day. Not sure what its age or capabilities might turn out to be. One step at a time.

    Which is to say, recommending that customers upgrade their hardware is actually a pretty absurd thing to do. And so, what are Skylum's long term plans to provide their tools to customers who use older or less capable hardware? Are we to be "stuck" with downloading your old version of Luminar 2018. IF we can find a link to do so?

    I do understand that Skylum adopted OpenGL 3.3 in response to a problem of some sort... Something to do with achieving Mac parity. Except that the Windows and Mac versions are nowhere near parity. I mean, Skylum can't even find their way to make keyboard inputs equivalent at this time. How about that...

    All of which is just one person's input on this OpenGL 3.3 issue. Whatever the older version of Luminar 2018 that can be downloaded above might be, it runs on my old Lenovo G470 disposable notebook... The one that's had the screen repaired three times, and that's had the HD repaired with an SSD a year or so ago. Nice little machine now. Except that newer versions of Luminar won't run on it.

    Just food for thought. Thanks for listening! And I'm serious... Tell your CEO that your CSRs are literally CARRYING Luminar at this point, in spite of all the problems with Luminar Disaster 2, and that he needs to double your salaries ASAP.

     

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    Angela Andrieux

    Hi Kenneth,

    Thank you for your kind words for the support team! We truly appreciate it. We also appreciate your feedback on the tech requirements for Luminar. I'll share what you've written with our developers.

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    Graham Remington

    Laminar 3 , when click edit comes up open G L 3.3 try update your Graphic Drivers.

    Microsoft have up dated Graphic drivers . Can you help me please ????

     

     

    Graham Remington

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    Graham Remington

    I am using up date windows 10 pro 2019

     

    Graham

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    Graham Remington

    Laminar 3 , when click edit comes up open G L 3.3 try update your Graphic Drivers.
    Microsoft have up dated Graphic drivers . Can you help me please ????

     

    using windows 10 up dated 2019 

     

    Graham Remington

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    Terry Rogers

    Hi Graham,

    I am sorry for a delayed response. We've found your email to our technical support and replied to it.

    Please send us the information about your PC as explained in that email and we will do our best to resolve your issue with the graphics.

    As an alternative, you can send this info to us through this page as well:

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it, upload this text file to https://wetransfer.com/ and post here the download link.
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    Alexandre Nakandakari

    I have a Dell notebook with Intel Core i7 1.80GHZ, Intel HD Graphics 4400, OpenGL 4.3, Windows 10 64 bit, 8 GB RAM and more than 10GB of free disk space.
    Luminar insists on asking me to upgrade OpenGL 3.3 or higher. I have already updated everything I could, I did online diagnostics at Dell and it is painful to work with Luminar 3. Photography should be fun but it is becoming a source of stress ...

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    Vereslavska Anna Veres

    Hi Alexandre, 

    Please contact us at http://www.skylum.com/support so we could assist you in a better way.

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    Alexandre Nakandakari

    hi Anna!

    I already did it and had no answer. 

    Now the program is crashing the notebook, I have to force a reboot and when I open the program I have to redo the 9 steps

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    Angela Andrieux

    Hi Alexandre,

    Our support team does their best to answer all emails within 24 hours, but in high traffic times it can take a bit longer. Have you had a response yet? If not, please let me know and I'll see if I can get an update on your ticket. Also be sure to check your spam folder as sometimes our messages are mis-routed.

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    JoeyMas PhillySnaps

    This is a shame, it looked like a pretty cool app. I am not changing my hardware for an application that  I am not sure I like yet. - Keep tryin guys...... I'll check back when the software matures.

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    Helena Carter

    Hi Joey,

    We'd really like to help you. Please, kindly contact us with all this info via https://skylum.com/support so we could look deeper into the issue.

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    Member

    I'm in the same boat as countless other users Skylum keeps ignoring. My PC fits the requirements and yet my newly purchased Luminar 4 gives me opengl error. I sent my computer's configuration to the support team twice and have not heard from them since (and it has been two weeks, not 24 hours). I just discovered that this issue existed in the previous releases. If I knew that, I would not have purchased Luminar 4... 

    Upgrading the graphics card is not an option for me currently. 

    I just double-checked myself. My Nvidia Geforce 310 has the latest driver and OpenGL 3.3 (274 ext) - GeForce 310/PCIe/SSE2

     

     

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    Helena Carter

    H Member,

    Please, let us know your email and we will reply to you ASAP.

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    Member

    mmossiagin@gmail.com

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    Anastasia Davis

    Thanks, we will reply to you as soon as possible.

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    Member

    No luck so far. I tried everything, well the support's suggestions seem to be pretty standard and mainly focus on de-installing and reinstalling drivers. It did not help in my case. I also tried downgrading the driver, using a later one and again nothing has changed: my system supports opengl 3.3 and everything else, all the drivers are up to date and yet I'm getting the same error. 

    I have uploaded my system info to the support twice but not sure if somebody actually took time to look into it. 

    It is very disappointing. 

     

     

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    Kate Williams

    Hi Member

    We've reviewed your specs and it seems that your hardware is incompatible with Luminar. For further details, please, refer to the email we've just sent you. We can issue you a refund for Luminar 4 due to the compatibility issues, if you'd like to get one, please, reply to our email. 

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    Member

    These are my graphics card characteristics. OpenGL 3.3 is supported - as required.


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