Trial Version says 0 days

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8 comments

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    Julia Kot Kot

    In this case, we need a bit of information about your PC. Please download this program, unzip and launch it. 

    https://www.dropbox.com/s/xz3p1hi2ze6j50x/ViewIDE.exe?dl=0  

     

    Copy your HIDE code and send it to support@skylum.com

    Look forward to hearing from you.

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    John Cope

    I have also been advised by Skylum to do the same and they sent me a link to click on....my laptop says:This is driving me nuts and I am getting nowhere....skylum need to sort this out for me asap

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    John Cope

    I am losing the will to live and realise why Adobe products are so good and successful....

     

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    Angela Andrieux

    Hi John,

    I'm sorry for the frustration, but please send that screenshot in a reply to support@skylum.com and we'll get it sorted out for you.

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    John Cope

    I have done that.....now what?????

     

     

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    John Cope

    Maybe I am missing something.....which is why I requested that you look at my laptop by remote access....

     

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    John Cope

    Can I please have the contact details of your CEO so I can make a formal complaint - I am getting nowhere with all your suggestions...

     

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    Angela Andrieux

    Hi John,

    We do our best to reply to all emails within 24 hours. I will ping our support team and see if I can get an update on your case.

    As for contacting our CEO - you can request his info from support@skylum.com or send a message to him there and it will be forwarded to him.

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