OpenGL 3.3 issue AGAIN!!

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Brad Donaldson

• June 21, 2018 09:33

If you downloaded the update to Luminar 2018 and couldn't load pics because of the "OpenGL 3.3" message, then don't bother downloading the update to Aurora HDR, because the same thing will happen if you do .... just stick with the current version (1.1.2). 

Not happy ..... surely you can create updates without introducing this "OpenGL 3.3" issue, Luminar?

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  Angela Andrieux

  • June 21, 2018 13:23

  Hi Brad,

  Please send us your PC info to support@skylum.com. We will help you to resolve the Open GL issue. 

  • Press the Windows logo key + R.
  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
  • In the window that opens, make sure you have System Summary highlighted on the left.
  • Click File > Export.
  • Type the name of the file and save it somewhere where you can easily find it

  Thanks in advance!

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  Brad Donaldson

  • June 21, 2018 15:08

  Hi, Angela .... have done as you requested and emailed the info to you. Thanks for helping me out.

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  Angela Andrieux

  • June 21, 2018 20:23
  • Edited

  Hi Brad,

  Thanks! Our support team will be in touch soon via email.

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  Malcolm Dillaway

  • September 14, 2018 22:59

  I have just purchased Luminar2018 installed it and had same issue removed and downloaded older version so I could use it, not happy with this, need a resolution. Did they come up with a fix?

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  Angela Andrieux

  • September 14, 2018 23:17

  Hi Malcolm,

  Unfortunately, the OpenGL 3.3 requirement is here to stay for the foreseeable future. Using this technology has allowed us to move the Windows platform to near parity with the Mac version both in terms of performance and functionality. If you are not satisfied using the earlier version and are unable to upgrade your hardware, please email us at support@skylum.com and request a refund.

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