Keeps on crashing

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    Chris Page

    No idea if it will help but I have a 16Gb RAM machine and have been watching the memory usage.....LuminarAI is horrifically memory hungry (for no obvious reason but Skylum know about the issue) and found memory errors in the event viewer and have been tinkering - I've never obviously had a shortage of memory but gradually increasing my paging file, now configured at 24Gb and AI is now stable. I'm still seeing memory errors that only occur when AI is running but it isn't crashing every time I look at it. 

     

    Might not help you but worth a look.

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    Helga Hufflepuff

    Hello Member,

    I'm very sorry to hear about issues you encountered when using Luminar. We will do our best to help you.

    First and foremost, please, collect a crash log and send it to our team via support form: https://skylum.com/support

    Here is how to collect a crash log: 

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request on https://skylum.com/support
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