Crashing
Answered
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Hello Joe Love,
I'm terribly sorry for the problem you had. Can you please kindly collect a crash log and share it with us?
Here is how to do so:
- Reproduce the issue.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and attach it to your support request on this form: https://skylum.com/support
Look forward to hearing from you.
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Constant random crashes since latest update when editing any sky features... Where the software is pretty good... The constant issues really are a turn off... Getting tired of being a guinee pig for shotty testing etc before releases... Hard to refer this to anyone with all the issues, Aurora HD lack of camera/file support... List could go on for quite a while...
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Hello skylum Team,
I'm also facing the crashing of the app on my win 10 laptop. This never happened to me till now. Now after i spent last 3 hours editing my pics and tried to export all the pictures it started to crash. I tried restarting many times , updated all drivers nothing seems to help.
Can you pls help me ?
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Yes. I have a good specs laptop. My config is Intel i7 with 32GB RAM. I have been facing problems with Luminar since this morning. It was working well so far for me. Its very frustrating as I needed to complete my edits and export all my pictures to be delivered. Pls help to resolve this issue for me.
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Hello Rajan,
I'm terribly sorry to hear about the issue you encountered. We would need to investigate this problem. Can you kindly submit a support request via https://skylum.com/support ?
Please, do not forget to include the crash log, which will show us the right direction:
- Reproduce the issue.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and attach it to your support request on https://skylum.com/support form.
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Hello Team,
Any solution for this problem? Its so frustrating with these crashes. Its totally unusable . I have sent the error reports last week and till now no response from your team. All my edits in the catalog, I cannot complete my work. occasionally the Luminar AI opens, i'm able to edit a few pictures. The moment the catalog is opened the crashing starts again. Can you explain what's going on ?
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Hi Rajan Kannan
I see that you never reached out from the email you have your Community Forum account with. Have you sent the logs my colleague Helga has requested to us?
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Hi Rajan,
I've got in touch with our support team and they confirmed that they haven't received any mail from you since May 15. Please, drop them a message with your event logs directly at support@skylum.com. Hope to hear from you soon!
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Hello Agatha ,
Thanks for your message. I checked my sent item emails. I sent the logs on Nov 7th. I have again sent the logs few mins ago. Pls check them & help me to resolve my issues and i have many edits pending. I need to do batch processing. Once I try to open the catalog to do batch processing, the Luminar AI starts crashing and never opens again. :-( Thank you .
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Hi Lawrence JT,
Could you please send us event logs? It will help us to find the reason why the app is crashing on your computer.
- Reproduce the issue.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and attach it to your support request at https://skylum.com/support
A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6
Looking forward to hearing from you.
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