Luminar AI (for M1) introducing artefacts on images

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  • Avatar
    Helga Hufflepuff

    Hello Darren Hendley,

    I'm very sorry for the problem you encountered. Let's take a closer look at it.

    Can you please kindly send us the image, where you tried to replace the sky? We would also appreciate if you recorded a video, where you replace the sky and those artefacts appear. Here is how to make a screen recording:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 
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    Darren Hendley

    I’ve done all of that and it makes no difference. I also have a support ticket open. Am I the only one having this problem?

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    Darren Hendley

    More examples...

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    Simion Ursache

    Yeah, same problem for me as well ... using Animal Friend Collection -> Park Life template

     

     

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    Darren Hendley

    I've spoken to support who have gone a bit quiet, but they have reproduced the issue that occurs on M1 Macs. I have been told there will be an update but no date.

    The workaround is to delete and install the Intel version which works although a bit of a pain.

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    Simion Ursache

    Image examples:

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    Helga Hufflepuff

    Hello everyone,

    We would like to thank you for all the examples you sent. Indeed, our development team did manage to reproduce this problem. They are fixing it at the moment and we hope to resolve this soon. Please, stay tuned. 

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    Sascha C.

    Had the same issue today, Any news regarding a fix for this?

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    Anastasia Davis

    Hi Sascha C. At the moment our technical department is working on a fix. There is no news just yet.

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    Member

    Hi, any news on a fix for this on M1 Macs please? The product is unusable in its current state - thanks.

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    Member

    Same artifact issues as of 7 August 2021. M1 Mac Mini built and delivered within the last six weeks. I've had the "QR Code" squares and most vexing is wide, ghosting lines that appear in skies. Just installed an update today. No change on this significant issue. Until corrected, the product is not useable for merchantable images.

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    Katherine Nelson

    Hi guys,

    Indeed, the fix was not released yet, however, our devs are now working around the clock to include the fix in the next update.

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    Sascha C.

    When will the fix available? I think a bug that makes the product unusable for some customers should have had the highest priority instead of implementing new features.

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    Bertel Bolt-Jørgensen

    When will the fix be available. Using Version 1.4.1 and still has issues.

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    Hadrian Robinson

    This problem still persists. It's been almost half a year since this problem was first brought to the attention of Skylum and the Luminar AI development team, and there has still been no action to address it. 

    I'm using a new M1 Max MacBook Pro and this problem is affecting my work flow. 

    I've purchased every version of Luminar since Luminar 3, and I've even pre-ordered Luminar Neo; however, experiencing this recent problem, and seeing that others have had this issue for almost half a year with no solution from Skylum, has me seriously considering dumping this company and its software moving forward. To be frank, with how Skylum treats its customers, it does not deserve a good reputation. Skylum continually releases buggy software to the masses, and rather than address the long-term bugs, they just release a new version of Luminar. I'm getting really sick and tired of this crap.  

    There was the crashing layer issue in Luminar 4 that was never addressed, and now there's this problem in Luminar AI for M1 Mac users. Smarten up, Skylum! This is pathetic.

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    Hadrian Robinson

    Someone has mentioned that the current workaround is to install the Intel x86 version of the software. Where can I get that version?

     

    Skylum's website only lets me download the current version for my M1 Mac, which, of course, has this issue. 

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    Darren Hendley

    As much as I would like to trust Skylum, there is a bit of a pattern here. The preorder/marketing phase lasts for months, then when on sale bugs never get fixed and before you know it, there’s a preorder running for the next product. I’m sure it’s great for sales, but this is software I can no longer trust as part of a professional workflow.

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    Member

    CAVEAT EMPTOR re: Skylum

    I posted about my problems with the square artifacts (haven't had that issue recently), and the pixellated bands and lines. 

    The pixelated banding still occurs. But worse is it SEEMS fine in Skylum, but upon closer inspection In PS or LR prior to printing (and sometimes after...) THE PIXELLATION IS THERE rendering my images worthless.

    At best this is a novelty software item for cell phone social media use until it can be resolved for pro workflows. As it is it's cost me money in MANY lost hours. Infuriating.

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    Anastasiia Moore

    Hi Member!

    I am very sorry to hear that the issue remains.

    Could you send us the original files that you're working with?

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

    Looking forward to hearing back from you. 

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    Darren Hendley

    The issues remain because you didn't fix it! I've supplied videos and files and the steps to reproduce - and you have confirmed a bug. The next step is for you to fix it! Thanks.

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    Sascha C.

    I absolutely agree. How often shall we send original files for you to reproduce the issue? The issue is known. You got already files from Al lot of people I guess. Why not just FIX THE DAMN ISSUE?

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    Frantisek Andrasik

    Hi I recently bought Lunar AI and preorder Lunar NEO, but I'm dealing with same issue described here. :( Unfortunately I proceed many pictures before realising something is really wrong. M1 Mac

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    Elena O'Brien

    Hi Frantisek Andrasik,

    Please reach out to us at http://skylum.com/support and we'll do our best to troubleshoot the issue you are facing.

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    Bertel Bolt-Jørgensen

    I found out that every time i used the preset "Tack Sharp" the issue would appear. For me the solution was fpund in Details -> Large Details. When turning this off the artifacts will disappear.

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    Hadrian Robinson

    Sorry Elena O’Brien, but your team has known about this issue for over 7 months. Just look at the dates on the posts. This is outrageous.

    Fix the damn issue and stop screwing your customers over.

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    Ivan Azure

    Hi Hadrian,

    We are sorry to hear that the issue persists. Our specialists investigate the indicated tendency as dynamically as possible. If you have additional questions, don't hesitate to get in touch with our support team via https://skylum.com/support and we will consult you in a more detailed way.

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    Member

    What temporarily worked for me was, I right-clicked on the App > Get Info > and checked "Open Using Rosetta", which seemed to solve the issue.  I personally think it's a GPU issue with the M1 Chips.  Perhaps the software is not 100 percent compatible with the M1 GPU

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    Kenny Evans

    I'm having this problem. (as well as an enormous host of others) Even on basic edits I get lines and squares appearing. The app won't export to disk and takes an absolute age to make basic adjustments. It's unusable!

    See right image has artefacts on the chin.

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    Tania Taylor

    Hi Kenny Evans!

    We're sorry to hear that you're experiencing issues with our software. 

    Could you please send us the original photos you're working with so that we could test them on our end?

    Here's how you can send us the files:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

    Looking forward to hearing from you.

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