Luminar AI (for M1) introducing artefacts on images
Answered
I've just updated to the M1 version of Luminar. When I edit a JPEG from photos using the extension and save, Luminar is introducing artefacts to the final saved image, like this:
Is this a known issue?
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Hello Darren Hendley,
I'm very sorry for the problem you encountered. Let's take a closer look at it.
Can you please kindly send us the image, where you tried to replace the sky? We would also appreciate if you recorded a video, where you replace the sky and those artefacts appear. Here is how to make a screen recording:
https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac
Here's how you can send us the file:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
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Hi Sascha C. At the moment our technical department is working on a fix. There is no news just yet.
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Same artifact issues as of 7 August 2021. M1 Mac Mini built and delivered within the last six weeks. I've had the "QR Code" squares and most vexing is wide, ghosting lines that appear in skies. Just installed an update today. No change on this significant issue. Until corrected, the product is not useable for merchantable images.
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This problem still persists. It's been almost half a year since this problem was first brought to the attention of Skylum and the Luminar AI development team, and there has still been no action to address it.
I'm using a new M1 Max MacBook Pro and this problem is affecting my work flow.
I've purchased every version of Luminar since Luminar 3, and I've even pre-ordered Luminar Neo; however, experiencing this recent problem, and seeing that others have had this issue for almost half a year with no solution from Skylum, has me seriously considering dumping this company and its software moving forward. To be frank, with how Skylum treats its customers, it does not deserve a good reputation. Skylum continually releases buggy software to the masses, and rather than address the long-term bugs, they just release a new version of Luminar. I'm getting really sick and tired of this crap.
There was the crashing layer issue in Luminar 4 that was never addressed, and now there's this problem in Luminar AI for M1 Mac users. Smarten up, Skylum! This is pathetic.
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As much as I would like to trust Skylum, there is a bit of a pattern here. The preorder/marketing phase lasts for months, then when on sale bugs never get fixed and before you know it, there’s a preorder running for the next product. I’m sure it’s great for sales, but this is software I can no longer trust as part of a professional workflow.
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CAVEAT EMPTOR re: Skylum
I posted about my problems with the square artifacts (haven't had that issue recently), and the pixellated bands and lines.
The pixelated banding still occurs. But worse is it SEEMS fine in Skylum, but upon closer inspection In PS or LR prior to printing (and sometimes after...) THE PIXELLATION IS THERE rendering my images worthless.
At best this is a novelty software item for cell phone social media use until it can be resolved for pro workflows. As it is it's cost me money in MANY lost hours. Infuriating.
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Hi Member!
I am very sorry to hear that the issue remains.
Could you send us the original files that you're working with?
Here's how you can send us the file:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
Looking forward to hearing back from you.
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Hi Frantisek Andrasik,
Please reach out to us at http://skylum.com/support and we'll do our best to troubleshoot the issue you are facing.
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Hi Hadrian,
We are sorry to hear that the issue persists. Our specialists investigate the indicated tendency as dynamically as possible. If you have additional questions, don't hesitate to get in touch with our support team via https://skylum.com/support and we will consult you in a more detailed way.
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Hi Kenny Evans!
We're sorry to hear that you're experiencing issues with our software.
Could you please send us the original photos you're working with so that we could test them on our end?
Here's how you can send us the files:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
Looking forward to hearing from you.
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