[Solved] - Not all of my account settings are saved on the Skylum account web site.

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Emad-ud-deen Leiman

• May 29, 2021 15:42
• Edited

Greetings,

When I load up the new Luminar AI update it displays an advert. I click the "Don't show me this news screen anymore" but my browser opens up on my Skylum account settings page. I untick the following boxes:

1. Special Offers
2. Inspiration & Promo

After I finish unticking those boxes, I click the "Save" button and get a dialog telling me the changes were saved. They are not saved in the Skylum account database because when I open up Luminar AI the adverts are right back and like before I click the link that takes me back to my settings page on my account and those tick boxes are ticked again.

Please tell me how to stop Luminar AI from advertising every time I load it up.

Thanks in advance.

Truly,
Emad

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• Official comment

  

  Kirk Osborn

  • May 29, 2021 15:12

  Hi. Please contact us via https://skylum.com/support and we will be glad to help you.

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  Emad-ud-deen Leiman

  • May 29, 2021 01:15

  Here are the screens showing the boxes I tried to untick prior to clicking the "Save" button.

  I untick the boxes:

  

  I save the changes:

  

  I log back into my account and the boxes are now ticked again.

  

   

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  Emad-ud-deen Leiman

  • May 29, 2021 15:47

  Hi Kirk,

  Thanks for the quick reply.

  I was able to get it working by exiting out of Luminar then loading it up again and the popup advert news dialog screen was not shown. I then went to my account and the boxes were unticked. Looks like exiting the app commits the changes.

  Truly,
  Emad

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  Kate Williams

  • May 30, 2021 09:35

  Hi Emad,

  Thanks for following up about this issue. I'm glad to hear it was resolved. 

   

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  Emad-ud-deen Leiman

  • May 31, 2021 03:17

  Kate Williams

  You are very welcome. :-)

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