Open in Photoshop doesn't open

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    Kirk Osborn

    Hi!

    Let's try reinstalling Luminarᴬᴵ. We recommend doing a full uninstall with AppCleaner. AppCleaner is a free app that automatically removes not only applications but also the related files, making 'clean' uninstall easy.

    • Download AppCleaner from here (click this text to open link).
    • Install AppCleaner and start it.
    • Drag Luminarᴬᴵ from your Applications folder into the AppCleaner window. When removing Luminarᴬᴵ, mark all the files and folders on the list, except for RTW788AXG3.com.skylum.luminarAI
    • Once you've uninstalled Luminarᴬᴵ, restart your Mac and download a fresh version of Luminarᴬᴵ following this link:
      http://skylum.com/download/luminar-ai-m1 

    Let us know how it worked.

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  • Avatar
    Jon Canfield

    No go - I had already done the delete and reinstall via Clean My Mac, but I did again following your steps. Photoshop, Lightroom, Photos all have the same result - get a progress bar saying exporting 1 image, then nothing. The only one on the list that works in Aurora HDR. I'm on 11.2.3 OS

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  • Avatar
    Kate Williams

    Hi Jon, 

    Sorry to hear that it didn't help. In this case, please shoot us a message at https://skylum.com/support 
    Let's check how it can be resolved. 

    It would help us greatly if you could include the reference to this thread as well as the screen recording of the issue. 
    Here's how to record a screen on Mac:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file at https://skylum.com/support 

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

    Hope to hear from you soon. 

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