New Subfolders / Files do Not Appear in Luminar 4 Library

Answered
Follow
Avatar
Doug

Created a new folder on my mac and added new pics.

This folder is within a higher-level folder that is in the Luminar Library.

The new folder names appear, but are greyed out and indicate "0" images within them.

0

Comments

8 comments

Sort by Date Votes
  • Avatar
    Kate Williams

    Hi Doug,

    Thanks for joining us here!

    What you've described sounds like an issue that's currently under investigation. 

    To confirm that, could you clarify a couple of details, please?

    - How did you add the photos? Did you move them to the new folder in Finder or use an Import feature?

    - Was this catalog created before the 4.3.3 update? 

    - Did you first notice this issue right after the Luminar update or after macOS Big Sur updates?

    Meanwhile,  you can click File > Catalog > New and create a new catalog to work around it. Does the import work properly here? 

    0
    Comment actions Permalink
  • Avatar
    Doug

    Hi Kate - Thank you for the prompt reply (on a Saturday!)...

    Yes, created the new folder and saved files into that folder using Finder.  As noted, the new folder is within an existing folder which is visible in the Luminar 4 library.

    I've not been using enough recently to be confident in what change induced this, in part because is on a new Macbook that is (has always) run Big Sur...

    And yes, creating a new temporary catalog and adding this folder did make the files immediately available in the Library of the new catalog.

    Doug

    0
    Comment actions Permalink
  • Avatar
    Member

    Hi,

    I have this problem now also.  Bizarrely, I created yesterday a Folder and Subfolders, moving files between them without a problem.  But today, when I want to save a file, it shows in Finder but not in Luminar 4.  Any changes I make to the Subfolder (create, delete...anything!) is reflected in both Finder and Luminar, except the file.

    Please assist.

    Thanks,

    0
    Comment actions Permalink
  • Avatar
    Helga Rowles

    Hi Member,

    We have discovered that this issue occurs after Big Sur updates. This issue has been fixed for Luminar AI, and we will definitely include a fix for this issue in the next Luminar 4 update.

    However, although the fix will prevent the issue from happening again, it won't fix the catalog in which the issue occurred.
    Therefore, we recommend keeping working in a new catalog. To create a new catalog, go to File  > Catalog > New.

    In case you need to finish important edits in the previous catalog, you can revisit it by clicking File > Catalog > Open (recent).
    0
    Comment actions Permalink
  • Avatar
    Gary Rickard

    The problem isn’t as simple as creating a new catalog. It involves creating a new catalog EVERY time we add a folder or photos. This known problem needs urgently fixing, not at some far distant time in the next update cycle

    0
    Comment actions Permalink
  • Avatar
    Katherine Nelson

    Hi Gary,

    Of course, we completely understand that this is just a temporary workaround. This issue has been already fixed for Luminar AI, and we will definitely include a fix for this issue in the next Luminar 4 update.

    0
    Comment actions Permalink
  • Avatar
    Gary Rickard

    And......another month passes.  This shouldn't wait for an update cycle. It's so fundamental and renders the Luminar filing system practically unusable.

    0
    Comment actions Permalink
  • Avatar
    Kate Williams

    Hi Gary,

    The update is expected, but I can't share an exact timeframe right now. Meanwhile, I invite you to write back to our last email to you (sent from support@skylum.com). We'll see what we can do for you concerning the upgrade to Luminar AI, where the issue has already been resolved. 

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post