Logiciel plante au démarrage

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Olivier Olival

• May 04, 2021 18:54

Bonjour,

J'utilise actuellement la version d'essaie de luminar AI. je ne rencontrais pas de problème jusqu'à lors mais depuis peu le logiciel plante à l'ouverture sur une photo qui ne charge pas visiblement car sur fond noir.

Pas de message d'erreur, seulement la bibliothèque s'ouvre les photos apparaissent sauf la dernière qui et toute noir.

impossible de trouver la solution, pouvez vous m'aider ?

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• 

  Kate Williams

  • May 05, 2021 07:16

  Hi Olivier,

  Let's find a solution for you. For that, we need to see the event logs. Could you please send them to us at support@skylum.com? 

  1. Reproduce the issue. 
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and attach it to your email at support@skylum.com

  A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

  Looking forward to hearing from you.

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  Cliff Bramlett

  • May 15, 2021 15:52

  He asked in French. Why respond in English if Luminar has (as has been stated elsewhere) employees who speak the languages being supported? I'm also pretty sure those key commands won't work on French AZERTY keyboards.

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