Logiciel plante au démarrage

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    Kate Williams

    Hi Olivier,

    Let's find a solution for you. For that, we need to see the event logs. Could you please send them to us at support@skylum.com

    1. Reproduce the issue. 
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your email at support@skylum.com

    A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

    Looking forward to hearing from you.

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    Cliff Bramlett

    He asked in French. Why respond in English if Luminar has (as has been stated elsewhere) employees who speak the languages being supported? I'm also pretty sure those key commands won't work on French AZERTY keyboards.

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