What are the "speed up" plans for Luminar AI

Answered

Follow

Carol Stewart

• May 04, 2021 15:26

I compare your product to Serif Affinity Photo, which is fast, yours: I keep thinking there will be a death in the family, it is so slow. 

Please let us know when you plan on correcting. 

It's features are great, so try not to detract from this benefit.

My specs:  24GB Ram, 2.5 Terra Bite HD,Core i7-1065G7

0

• 

  Angela Andrieux

  • May 04, 2021 16:07

  Hi Carol,

  We're working hard to improve Luminar AI's performance with each update we release. There are a few factors that can affect how Luminar AI is performing and we'd be happy to take a look at your particular case. Please email us at support@skylum.com and we'll see what can be done to help speed up your workflow.

  0

  Comment actions Permalink
• 

  David Moss

  • July 03, 2021 14:35

  That's a bold face lie. If Skylum even cared a little bit about their customers they'd have everything fixed by now and hardly anyone would be complaining. Shame on you.

  0

  Comment actions Permalink
• 

  Helena Carter

  • July 03, 2021 15:36

  Hi David Moss,

  It breaks my heart to hear about your disappointment with your experience with Skylum. I've just replied to you here: https://community.skylum.com/hc/en-us/community/posts/360010691440-Luminar-AI-and-Luminar-4-are-so-disappointing-?page=1#community_comment_4403247754386

  I'm sorry you have such an impression of our Customer Care Team. Here we strive to deliver the best assistance possible to our customers. We ask you to contact us directly since we prefer to deal with tech issues via email, because this way, we always keep the track of the communications, all files, and info about bug fixing progress in one place.

  If you're facing any tech issue, we'd recommend you contact us via the email Angela has posted.

  -1

  Comment actions Permalink

Please sign in to leave a comment.