Slow and crashing

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    Agatha Winter

    Hi Pete,

    Sorry to hear about your negative experience with the performance of our software. We'll do our best to help you sort this out!

    It would help us a lot if you could clarify some additional details (please attach the files and your reply to the support request at https://skylum.com/support ): 

    1. Where are your photos located? (internal, external drive)

    2. How many images are there in your Library? Please send us the screenshot of your Catalog file structure as in the example: https://prnt.sc/zyooi4

    4. Your hardware configuration:

    N.B. The links are clickable and show the screenshots that can guide you, if necessary.

    Here is the video tutorial on how to retrieve your system infohttps://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8     

    Looking forward to hearing from you.

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