Refund

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Todd Renneckar

• April 26, 2021 20:13

How do get a refund?  I'm a new customer and I've been trying to get a response from Customer Support for 6 hours now and have heard absolutely nothing.  All I want is my money back. Is there any legitimate email address or phone # to call to get this done?

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  Angela Andrieux

  • April 26, 2021 23:01

  Hi Todd,

  Our support team typically replies to all inquiries within 24 hours. I was able to confirm that your refund request was received. One of my colleagues will reply to you via email at the earliest opportunity.

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  suzanne

  • May 16, 2021 20:51

  YOUR SERVICE IS A SNAIL PACE. I AGREE WITH THIS PERSON, I HAD TO DISPUTE A CHARGE AND NOW HAVE ANOTHER ONE...

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  Katherine Nelson

  • May 17, 2021 06:32

  Hi suzanne! Please check your inbox, I've already replied to your refund request.

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  Bob Sergeant

  • December 26, 2021 21:28
  • Edited

  I recently bought a black Friday bundle.  When looking at the community forum I sense disarray within the luminar product line.  Do is use Luminar 3 or 4, do either migrate to Neo.  Is ai the place to work and then migrate to Neo?   None of that is clear and I do not want to spend money on chaos.

   

  If the answer is Luminar 3 => Luminar 4 => Neo and I have to buy a Luminar 4 license.    Then it is feeling a lot like Lightroom licensing was.

  I would like to get a refund and give time for this to settle out.

  Order Reference: MAC211129-2593-69599   Thank you,   Bob Sergeant BobSgt@mac.com

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  Ivan Azure

  • December 27, 2021 08:11
  • Edited

  Hi Bob,
  
  All listed elements are separate applications. Here it is possible to investigate the difference:
  
  - https://skylum.com/luminar-faq/ai/general
  - https://skylum.com/luminar-faq/neo/general
  - https://community.skylum.com/hc/en-us/community/posts/4407058770066-Was-ist-der-vergleich- between-Luminar-4-Luminar-AI-and-Luminar-Neo-
  
  
  Please contact our support team via https://skylum.com/support and we will consult you in a more detailed way.

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