Luminar AI crashes...wow

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    Agatha Winter

    Hi Arturo,

    Please note that Luminar is only available for macOS and WIndows PC. And thus as much as we'd love to, we cannot guarantee the smooth operation of Luminar on your tablet. 

    As for Surface Pro, could you please send us event logs?

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your inquiry via https://skylum.com/support.

    A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

    Looking forward to hearing from you.

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    arturo lopez

    Will do. FYI: The HP is a tablet pc running Windows OS. Do you want error from both machines ?

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    arturo lopez

    Also, clarification needed: AI crashed on both, Surface Pro (marketed as a laptop but a hybrid, tablet) and my HP Pro X2, same as Surface. Is AI “guaranteed” to work with my units ? Need to know because then I have to decide, if not, is it worth for me to buy a pc and spend extra money or just get my money back from Skylum. I don’t want to waste my time troubleshooting if there is no guarantee that AI will work with my units. Thanks.

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    Kirk Osborn

    Hi! You can check out system requirements for LuminarAI here:

    https://manual.skylum.com/ai/en/topic/technical-requirements 

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