Instability

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Peter Heidstra

• May 07, 2021 12:35

AI used to crash after loading, I re named my catalogue and everything worked fine. It has now started to crash again. My copy of Luminar 4 has no problems.

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• Official comment

  

  Kirk Osborn

  • May 07, 2021 14:02

  Hi. Please contact us via https://skylum.com/support so we could investigate this issue further.

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  Karl Buckholtz

  • May 10, 2021 22:58

  have sent numerous requests to skylum support,and all went unanswered....Luminar AI unstable on win 10...slow/freezes and/or crashes..Luminar 4 works just fine,as does every other program I have on my machine.I've totally given up trying to use Lum AI,until or if problems are resolved at some future date

   

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  Helena Carter

  • May 11, 2021 11:41

  Hi Karl Buckholtz,

  I see that the last email we received from you was on November 30, 2019. Please, reach us via https://skylum.com/support so we could assist you.

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  Peter Heidstra

  • May 11, 2021 12:57
  • Edited

  Have visited Skylum support on numerous occasions, no help offered.

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  Helena Carter

  • May 11, 2021 15:10

  Peter,

  I see that you contacted us from pet****ine@s**.com on November, 18, 2019. Do you have any other email you might have contacted us from?

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  Karl Buckholtz

  • May 11, 2021 23:20

  have sent several messages to that skylum support link,so don't know why they never went through,or got answered

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  Katherine Nelson

  • May 12, 2021 07:42

  Hi Karl,

  Please try using a different browser and sending us an email at support@skylum.com.

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