Joining those expressing frustration. Buggy and completely unusable at the moment.
Answered
This program has so many issues! Please fix them. I'm sure the developers know what they are by now. I do not want to "reach out" to customer service. I would like an update that works as would everyone else who has complained about these issues. This program is slow and buggy and crashes constantly. I have uninstalled and reinstalled numerous times and now it wont even allow me to do one thing before it shuts down. I have an new, perfectly capable, computer and I don't want to hear that it is my computer that is the problem. IT IS THE SOFTWARE.
I am generally a patient person but I have been waiting for months for the developers to give some sort of indication that they are aware that this program needs work. I really would like my money back but I'm sure that this is not possible. Also, I do really like the program. I just want it to work!
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Hi Art,
Our team is aware of the main issues that Luminar AI currently has and we are working on fixing them. Although you don't want to hear this, some of the issues can be related to the hardware. But if you don't want to investigate anything with our support team - it is your decision and we respect it. We expect many of the known issues to get a fix in the next free update for Luminar AI, so please stay tuned.
I can also absolutely understand your frustration - this is not the kind of experience we wish our customers to have with our software. Therefore, if you'd like to have a full refund for the app, we can assist you with that. To apply for a refund, please reach out to our support team at https://skylum.com/support - and they will issue a refund for you.
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totally stopped using Luminar AI....slow to load,frequently crashes an or freezes....and when you try to export image the "wheel" keeps spinning....back to using Luminar 4,and won't use Luminar AI until all the issues are worked out...at least in the windows version.I have no problems using any of my other windows loaded programs,just Luminar AI
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Hi Karl,
Sorry to hear about your negative experience with Luminar AI.
Could you please reach our support team via https://skylum.com/support so that our techs could take a closer look at the issue? Thanks in advance!
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Karl Buckholtz Thats sad to hear, was really excited to use this product after MKBHD promoted it. I was only able to use it once for 10 minutes until it started to bug out to the point where it is unusable.
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Please reach out to our support team via https://skylum.com/support and we will be happy to troubleshoot any issues you are facing.
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Hi Karl Buckholtz,
I can see that your last support request was in November of 2019. Please make sure to reach out to our support team at https://skylum.com/support
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