Dodge & Burn

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Dan Schreckengost

• April 14, 2021 19:49

Since the last Luminar AI update, when ever I try to use Dodge & Burn it causes Luminar to crash.

Windows 10 version

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• Official comment

  

  Margaret Bright

  • December 10, 2021 08:32
  • Edited

  Hi Daniel,

  Could you please get in touch with our support team at https://skylum.com/support? Please provide our team with the error logs.

  Here are the steps to perform:

  1. Reproduce the issue.
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and attach it to your support request.

  Hope to hear from you soon!

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• 

  Guy Goodall

  • May 04, 2021 17:30

  I've the exact same issue that was reported here 19 days ago. How's it going with the bug fix?

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• 

  Member

  • December 10, 2021 02:20

  Same crash using dodge and burn on Win11.

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