Black Screen in Photoshop 22.3.1 after edit in Luminar 4.3.3 !

Answered

Comments

11 comments

  • Avatar
    Angela Andrieux

    Hi Heinz,

    Please contact us at www.skylum.com/support or email support@skylum.com so our techs can take a closer look at your particular case. They'll do their best to get the issue resolved quickly.

    0
    Comment actions Permalink
  • Avatar
    Daniel Colonques

    Hi, I have exactly the same problem with

    Black Screen in Photoshop 22.3.1 after edit in Luminar 4.3.3

    Mac OS Catalina 10.15.7 newest Security Update 28.4.2021, Have raised the issue with support and waiting for a fix.

    All other plugins seem to work. It also crashes in previous version of Photoshop 2019

     

    Cheers,

    0
    Comment actions Permalink
  • Avatar
    Helena Carter

    Hi Member,

    Please, reach us out via the contact form Angela has posted, and we'll gladly assist you.

    0
    Comment actions Permalink
  • Avatar
    michael gliatis

    same problem here with luminar 2018 and luminar 4 , both at the same time after updating OS.  support suggested i reinstall the plugins bit that didnt work

    0
    Comment actions Permalink
  • Avatar
    Inge Skliros

    Same problem for me. I found, however, that if I edited in Luminar AI everything works fine, and as Luminar AI has my legacy templates, I've now uninstalled the Luminar 4 plug-in from Photoshop and will be using ONLY Luminar AI from now on. 

    0
    Comment actions Permalink
  • Avatar
    Anastasia Rostovtseva

    hello, I have same problem

    0
    Comment actions Permalink
  • Avatar
    Helga Rowles

    Hi Member,

    We've discovered that the issue is connected with the last Catalina update which introduces new security settings. 

    If possible, please update your macOS to Big Sur. It should resolve the issue you're facing.

     

    0
    Comment actions Permalink
  • Avatar
    Konstantin Gastmann

    Hi, with my iMac (late2013) an update to BigSur doesn't work, so what can I do with same problem under Catalina ?

     

    0
    Comment actions Permalink
  • Avatar
    Elena O'Brien

    Hi Konstantin Gastmann,

    Please contact us at www.skylum.com/support and we will do our best to help you!

    0
    Comment actions Permalink
  • Avatar
    Shelia Hunt

    Just installed Neo, and all I get is a black screen, regardless of whether I run as a stand-alone or as a plug-in inside Photoshop.

    0
    Comment actions Permalink
  • Avatar
    Tania Taylor

    Hi Shelia Hunt!

    Could you please try to install the latest update with the following link https://skylum.com/download/luminar-neo-paid? If the issue persists, please send your system info (About this Mac) to skylum.com/support.

    0
    Comment actions Permalink

Please sign in to leave a comment.