Black Screen in Photoshop 22.3.1 after edit in Luminar 4.3.3 !

Answered

Follow

heinz saurer

• April 28, 2021 20:02

Black Screen in Photoshop 22.3.1 after edit in Luminar 4.3.3 !

Mac OS Catalina 10.15.7 newest Security Update 28.4.2021, 

the same problem with Luminar 3.2.0 and Luminar AI 1.2.0,

before updating

Sicherheitsupdate 2021-002 Catalina

 everything ok, please help, thank You

0

• 

  Angela Andrieux

  • April 28, 2021 23:17

  Hi Heinz,

  Please contact us at www.skylum.com/support or email support@skylum.com so our techs can take a closer look at your particular case. They'll do their best to get the issue resolved quickly.

  0

  Comment actions Permalink
• 

  Daniel Colonques

  • May 03, 2021 08:20

  Hi, I have exactly the same problem with

  Black Screen in Photoshop 22.3.1 after edit in Luminar 4.3.3

  Mac OS Catalina 10.15.7 newest Security Update 28.4.2021, Have raised the issue with support and waiting for a fix.

  All other plugins seem to work. It also crashes in previous version of Photoshop 2019

   

  Cheers,

  0

  Comment actions Permalink
• 

  Helena Carter

  • May 03, 2021 08:51

  Hi Member,

  Please, reach us out via the contact form Angela has posted, and we'll gladly assist you.

  0

  Comment actions Permalink
• 

  michael gliatis

  • May 04, 2021 21:19

  same problem here with luminar 2018 and luminar 4 , both at the same time after updating OS.  support suggested i reinstall the plugins bit that didnt work

  0

  Comment actions Permalink
• 

  Inge Skliros

  • May 11, 2021 14:31
  • Edited

  Same problem for me. I found, however, that if I edited in Luminar AI everything works fine, and as Luminar AI has my legacy templates, I've now uninstalled the Luminar 4 plug-in from Photoshop and will be using ONLY Luminar AI from now on. 

  0

  Comment actions Permalink
• 

  Anastasia Rostovtseva

  • May 21, 2021 01:14

  hello, I have same problem

  0

  Comment actions Permalink
• 

  Helga Rowles

  • May 21, 2021 14:34

  Hi Member,

  We've discovered that the issue is connected with the last Catalina update which introduces new security settings. 

  If possible, please update your macOS to Big Sur. It should resolve the issue you're facing.

   

  0

  Comment actions Permalink
• 

  Konstantin Gastmann

  • June 08, 2021 16:16

  Hi, with my iMac (late2013) an update to BigSur doesn't work, so what can I do with same problem under Catalina ?

   

  0

  Comment actions Permalink
• 

  Elena O'Brien

  • June 09, 2021 05:38

  Hi Konstantin Gastmann,

  Please contact us at www.skylum.com/support and we will do our best to help you!

  0

  Comment actions Permalink
• 

  Shelia Hunt

  • February 18, 2022 00:13

  Just installed Neo, and all I get is a black screen, regardless of whether I run as a stand-alone or as a plug-in inside Photoshop.

  0

  Comment actions Permalink
• 

  Tania Taylor

  • February 18, 2022 10:17

  Hi Shelia Hunt!

  Could you please try to install the latest update with the following link https://skylum.com/download/luminar-neo-paid? If the issue persists, please send your system info (About this Mac) to skylum.com/support.

  0

  Comment actions Permalink

Please sign in to leave a comment.