Unable to import using Luminar AI

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    Elena O'Brien

    Hi,

    Most likely, this happens because your Catalog got corrupted, from what I can see.

    Please note that your Catalog must have folders imported that consist of images only, otherwise, any files other than image format files can cause your program to work shower and crash. 

    I can see that you have Luminar 4 and AI Catalog folders in your Catalog. Please make sure to right click the folders > Remove from Catalog.

    Please make sure you do not have the whole Pictures folder imported.

    If this does not help, please try creating a new Catalog as File > Catalog > New.

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    Finn Johansen

    Hi Elana, 

    I appreciate your attempt to assist and I understand what you are saying. However, it used to work and then it stopped working - for no apparent reason (Luminar 4 and AI Catalog folders have been there all the time). Just messing around and now one of the empty folders have photos back again? It is just too inconsistent and combined with the other catalog issues that I am sure you are aware of, Luminar AI cannot be more than a plugin in its present form. 

    Maybe I misunderstood your other point but there is no "Remove from Catalog" option when right clicking.

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    Victor Wood

    This happens constantly with me as well. My workflow is that I create a folder on my Mac under a main folder and import my photos into Luminar AI. usually they populate the catalog and all is good. But sometimes no photo will be recognised in the folder. Use the Luminar search on the filename it will be shown in the results and can be looked at, but its not possible to edit and the file count on the folder in Luminar AI remains at 0.

    Deleting and recreating the catalog is not a solution as then the edits are lost. I use the auto backup system, but that also doesn't appear to work and the restore see the backup, but nothing can be selected.

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    Kate Williams

    Hi guys, 

    The case has been reported to our techs, and it's under investigation right now. Any additional information you may have (e.g. your system info, when the catalog was created, location of folders, any specific patterns, etc) is very welcome at https://skylum.com/support It will help us immensely. 

    Finn,

    It seems that you've right-clicked the subfolder. The "Remove from Catalog" option is available for parent (root) folders only. Please see the screenshot to understand the difference between the root folder and a subfolder: http://prntscr.com/12dqzr8  

     

    Hi Victor,

    Was your Catalog created before the 1.2.0 update? Are you using macOS Big Sur? 

    Please note that there's no need to delete the previous catalog. You can always access edits there by reopening it (File > Catalog > Open (recent).

    For test purposes, could you check whether the same behavior is present in the catalog created in Luminar AI 1.2.0? We need to isolate the scope of affected catalogs. 

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    Finn Johansen

    Hi Victor, 

    Appreciate your post. Good to know that it is not just me.. 

    Hi Kate, 

    Got it - I did not realize that Elena wanted me to remove the whole pictures folder from Luminar AI (15.000+ photos). I thought only the Catalog folders were an issue. I assume then that Elena wanted me to remove all folders from Luminar AI and then add them back, to see if that would solve the problem. I am not sure what would happen to all my edits, so I am reluctant to do so.

    Although the folder count is 0, I have found my photos in "Recently added" and will work with them from there. That is really not a long term solution but for the photos already imported, it will do. Next step it to come to terms with Apple Photos - this will be my cheap photo manager until I win the lottery and can start subscribing to Lightroom :-) 

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    Victor Wood

    Hi Katie,

    Yes the catalog was made before the 1.2.0 update, but the issue has existed before the current version. I only have the one catalog. 

    if it try File > Catalog > Open (recent) and select the catalog, I got a stack dump.

    My system is:

      Model Identifier: iMac19,1
      Processor Name: 8-Core Intel Core i9
      Processor Speed: 3,6 GHz
      Number of Processors: 1
      Total Number of Cores: 8
      L2 Cache (per Core): 256 KB
      L3 Cache: 16 MB
      Hyper-Threading Technology: Enabled
      Memory: 64 GB
      System Firmware Version: 1554.100.64.0.0
      SMC Version (system): 2.46f12
      Radeon Pro Vega 48
      VRAM (Total): 8 GB

     

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    Member

    I have the same problem. Some additional information:

    1. After the problem occurs no new pictures are shown in the affected catalogue.
    2. It is not a problem with the pictures. If I try to add files which are already included in the catalogue, they are also not shown.
    3. I can add the pictures into a new folder which is not a subfolder. Usually I have only one folder and a tone of subfolders but when the problem occurred I created a new "top" folder and the files where shown.
    4. I have the feeling that the problem happens only after a restart. I had no problems for weeks and now two times in one week. I am pretty sure that I restarted the Macbook in both cases because of updates. I seems like that the catalogue is damaged in this case. Removing and re-adding the folder solves the problem but has a very high cost. Creating a new catalogue also works but with the same issue.

     

    My system:
    Macbook M1
    RAM: 16 GB
    SSD: 512 GB
    MacOS Version: 11.3.1
    Luminar Version: 1.2.0 (8790)

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    Helga Rowles

    Hi guys,

    Thank you so much for sharing your findings with us! We greatly appreciate your cooperation.
    We have transferred all the information to our devs team who is currently investigating the issue. As soon as we have any news regarding this, we will let you know.

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    Member

    I have had this exact same problem since I bought this software a month ago.  I have a brand new Mac book pro with nothing on it yet. Whether I try to import from my SD card reader or direct from the camera via USB nothing loads or works.  This has been extremely frustrating.  Please help 

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    Katherine Nelson

    Hi! Please reach out to our support team via https://skylum.com/support and we will do our best to assist you with it.

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    François Gilbert

    This issue is driving me crazy. And it has been present also in the previous versions of Luminar, 4. I had created a ticket in January 2020 (!) and I was given a workaround to right click on the folder from Luminar and rename it, then relaunch the app. It worked once or twice back in the days but still the issue was coming back.

    I was hoping that the "new" AI luminar would fix it but no luck. I have to go to the "recent pictures" filter to find them, but the app doesn't seem to filter RAW only in the JPEG+RAW file pairs. And I have lots of black pictures which lead to nowhere. And a RAW file is sometimes displayed 3 times ! I can't work with this.

    My feeling is that this issue starts to appear after an OS upgrade (from macOS 11.0 to 11.1 for example). 

    I ran permissions checks and this didn't help.

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    Elena O'Brien

    Hi François Gilbert,

    Please reach out to our support team via https://skylum.com/support and we will make sure to help you.

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    Leos Kral

    Just encountered the same problem after updating to MacOS 11.3.1. Everything worked fine prior to this. 

    1. Right clicked folder within Luminar AI (current version) and selected "Import images to this folder".
    2. Luminar goes through image import process.
    3. No images show up in the folder in Luminar. However, the images are imported into the correct folder within the Luminar Library within the Pictures folder (in Finder).
    4. I can see the picture in Luminar if I open the "Recently Added". However, as I close and restart Luminar, The number of the previously newly imported images seems to increase (maybe doubles each time?) in the catalog display. The number of image files remains the same in the corresponding folder in the Finder.

    This is on:

    iMac (Retina 5K, 27-inch, 2020)
    3.6 GHz 10-Core Intel Core i9
    64 GB 2667 MHz DDR4
    AMD Radeon Pro 5700 XT 16 GB

    Note I had "multiple image copy" problem when I first began importing photos into Luminar AI (in December, I think) and I used an older method that worked in previous versions where I just added photos to a folder within the Luminar Library in Finder and the pictures then appeared in Luminar when the application was opened. When I read the Luminar AI import instructions and realized that importing into a folder is done within Luminar AI as described in  step 1 above, I deleted the Luminar AI Catalog in Finder and restored the previous version of the catalog from Time Machine backup. Then I deleted the pictures from the folders in the Luminar Library that were not showing up in Luminar, opened up Luminar AI and everything was working fine till just now. My upgrade to Luminar AI coincided with an upgrade from 2012 iMac to the current version which has APFS formatted drives. Maybe there is something that is happening with APFS access?

    I am starting to lose faith in Luminar as my choice of an asset management system.

     

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    Katherine Nelson

    Hi Leos Kral,

    Please reach out to our support team via https://skylum.com/support so we could take a closer look at this case.

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    Member

    The support team provided a way to solve the problem (hopefully until we get an patch). Rename the top folder and restart Limunar AI fixed the problem and all pictures are back there. But a restart of the Mac started the problem again. But still better than deleting the folder and all my edits. 

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    François Gilbert

    Yes I was also given that solution years ago, back in the days of Luminar 3.
    Really upsetting that this bug hasn't been fixed since. I'm fearing the day I'll do a minor macOS update and will have to do all over again.

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    Finn Johansen

    I just tried to rename the top folder.... Luminar crashed immediately. I was unable to restart the program (it just crashed again) until I renamed the folder back to the original name using Finder. Now on a free test version of Lightroom, which I will most likely end up subscribing to. I cannot live with spending hours and hours on taking the best possible pictures - only to see them disappear into a poorly written editor (Luminar AI).

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    Kate Williams

    Hi Finn, 

    The original images aren't affected. They keep residing on your drive. 

    However, indeed, they may not show up in your Luminar Catalog after the import / if you've added them to the folder that's already added to the Catalog. 

    We've detected that it happens after major macOS Big Sur updates. It's taking extra time to completely fix this issue because it has a pretty complex nature. However, the good news is that after thorough research that's been conducted by our specialists, we were finally able to reproduce it on our machines and thus determine the root cause of the problem. Now, our devs are working on a fix, and we'll make sure to conduct extensive tests to make sure that it works properly. We'll ship it as soon as it's fully ready.

    Since the issue resides in how the folders are tied to the drives, until the fix is ready, a new catalog should help to work around this issue. 

    To create a new catalog, click File > Catalog > New and try to import the images there. 
    At the same time, your previous catalog can be revisited. To switch between catalogs: File > Catalog > Open (or Open Recent).

     

    As far as the crash is concerned, I'd be grateful if you could send us crash reports:

    1. Open Finder.
    2. Click Go in the top menu > click Go to Folder.
    3. Paste the following path: ~/Library/Logs/DiagnosticReports and click Go.
    4. In the folder that opens find the most recent files with LuminarAI  in their names and attach them to your email at support@skylum.com

    Moreover, please include the screenshot of your Catalog file structure so we could try to reproduce the crash on our end. 

    I'm really sorry for the inconvenience, 

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    Finn Johansen

    Done - as per your instructions.

    As a side-note: Once installed as plugin, Luminar AI works fine as plugin to Lightroom.

    Best regards, 

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    Angel Lopez

    I have the same issue happening on a iMac 20,2, Big Sur 11.2.3. I will anxiously wait for the fix to this issue!!

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    Member

    Facing the same issue. Would really appreciate a fix for that one and not waste another year waiting for a fix as last time. 

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    Jeroen Tjhie

    Also facing the same issue regretfully. In the past years major similar problems, which I hoped would be gone with this version 4.3.3

    My computer

    MacBook Pro (Retina, 13-inch, Early 2015)

    2,9 GHz Dual-Core Intel Core i5

    16 GB 1867 MHz DDR3

    Making a new catalog works, but is a rather awkward solution.

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    Member

    When there will be a fix for that? Not being able to manage images in the software is very frustrating.The problem is out there for months now. Please tell when there will be a fix or the need to find a better software solution for this.

     

    Thank you. BR, Michael

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    Anastasiia Moore

    Hi Member!

    We've already shipped a fix for Luminar AI regarding the incorrect synchronization of files and folders. . However, it will be effective only in new catalogs. I'm sorry for this inconvenience. 

    As for Luminar 4, I'm afraid there is no ETA for the fix. Let me reassure you that we constantly bring the attention of our engineers to it.

    For now, to get get the files and folders synchronized, you need to create a new Catalog. You can create it via File > Catalog > Open. You'll be able to revisit your current catalog if necessary via File > Catalog > Open. 

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    Member

    I am using Luminar 4, so it seems to me that there won't be a fix?

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    Helga Rowles

    Hi Member, 

    Right now, we don't have official information regarding this, I'm afraid. However, if you're interested in Luminar AI, we will be happy to switch your license free of charge.
    If this works for you, please reach us at skylum.com/support about this. Please attach a link to this thread to your support request. Thank you in advance! 

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