Luminar AI

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Godfrey Pinto

• April 06, 2021 22:33

Software crashes repeatedly on launch

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• Official comment

  

  Kirk Osborn

  • April 07, 2021 16:53

  Please try reinstalling the app in the following way:

  1. Go to “Apps and Features” by right click on the Start button;
  2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
  3. Type %appdata% in Search (folder Roaming should open);
  4. Find the folder “LuminarAI” and delete it (it deletes your license for Luminarᴬᴵ too. Please, note that your Custom and downloaded Looks/templates will be removed, so make sure to save them somewhere);
  5. Go to Pictures and rename the folder called Luminar AI Catalog (if you have your Catalog anywhere else, find it and rename it).
  6. Install the app once again and launch it: http://skylum.com/download/luminar-ai-download 
  7. Choose to Create a New Catalog and add a small folder with images or a single image for editing. 

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  Godfrey Pinto

  • April 09, 2021 21:55

  Works now . Thank you for your step by step instructions.

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