Luminar AI crash constantly... I give up!

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Stephen Pire

• April 07, 2021 16:52
• Edited

When I pre-ordered Luminar AI, I was excited by the potential.

My first hands-on, system was slow as hell (while I have a powerful computer that runs smooth 4k video rendering on other products). This was already not optimal but still manageable. But now it's worst! I cannot even launch the app by itself, it ONLY works when I open a single picture from Photoshop (not even from lightroom. It's been like this since the new update). I reinstall the software, making sure all dependencies software are installed... but nothing works.

I use to promote this software, as a revolution, but now I regret it, it's a nightmare... And the support, so difficult of access, especially the portion to export the error from the windows panel... while any other software has a crash log file ready to use. 

Really disappointing, Skylum, you lose a client and its community. 

 

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• Official comment

  

  Kirk Osborn

  • April 07, 2021 16:52

  Hi. Please contact us via https://skylum.com/support and we will do our best to help you.

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  Paul Hazelwood

  • April 07, 2021 02:12

  They spent too much time on hype and trying to reinvent the wheel and it's just a piece of broke junk now.

   

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