Was slow, now it just opens and closes

Answered

John Orme

April 16, 2021 17:12

Well, its no longer incredibly slow, as I cant use it at all now.

It loads, which takes an age, displays the gui, then just exits without any message etc, it will allow me to relaunch it but it just exits again

I think its time for a refund, since it just doesnt work!

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3 comments

Agatha Winter

April 17, 2021 07:28
Hi John,

I'm really sorry to hear that the software is not working as expected for you, however, we'll do our best to help you.

Could you please send us event logs so we could take a closer look at the issue you're experiencing?
1. Try to start Luminar.
2. Press the Windows logo key + R.
3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
5. Click Application in the directory tree.
6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
7. Hold CTRL and click your left mouse button on each entry to select them both.
8. Right-click on any of the two selected entries and click Save Selected Events.
9. Name the file, save it, and attach it to your request via https://skylum.com/support.
A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6

Thanks in advance!.
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arturo lopez

April 22, 2021 05:09
John. Have they fixed your issue ?
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Kirk Osborn

April 22, 2021 15:22
Hi. Please contact us via https://skylum.com/support and we will be glad to help you.
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