BACK TO SQUARE 1 WITH LUMINAR AI 2 UPDATE INSTALLATION!

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    Elena O'Brien

    Hi,

    I am very sorry to hear that you are facing issues with Luminar!

    if possible, please, send us event logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your email.

    Please reach out to us with the file at http://skylum.com/support 

    Kind regards,

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