Luminar AI strange issue

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Lathesh Suryakantha

• March 26, 2021 16:01

From yesterday onwards the Luminar AI Adobe photoshop plugin loads but without the template bar on the left side. The normal standalone works fine.

I have tried unistall/install method via administrator but to no avail. I cannot press anything Edit templates etc on APPLY and cancel works.

Latest Windows 10 version 20H2

Any suggestions welcome. Screenshot attached.

Cheers

Lathesh

 

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• Official comment

  

  Kirk Osborn

  • March 26, 2021 18:45

  Our tech team has found the root of this issue and the fix will be included in the next update for LuminarAI.

  In the meantime, please do the following:

  1. Press the Windows logo key + R.
  2. Type %appdata%\Luminar AI

  After that, please proceed with the following steps:

  1. Close Luminarᴬᴵ, LR and PS apps.
  2. Please, rename the CommonSettingsPlugin.xml into CommonSettingsPlugin_old.xml. - https://prnt.sc/10tgq4p 
  3. Copy the CommonSettings.xml file and rename this copied file to CommonSettingsPlugin.xml - https://prnt.sc/10tgqi3
  4. Try to use Luminarᴬᴵ as a plugin now.

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  Lathesh Suryakantha

  • March 27, 2021 07:39

  Thanks Kirk that worked liked a charm. Problem solved.

  Thank you 

   

  Cheers

  Lathesh

   

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• 

  Helga Rowles

  • March 27, 2021 09:04

  Hi Lathesh,

  Great to hear that everything is fine now!

  Have a great weekend :)

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