Acknowledgement of emails sent to support

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Mike Leslie

• March 18, 2021 18:46

Why do you not acknowledge immediately the receipt of emails sent to your sight as most all other organizations do.  That way it remove all of the confusion that they were received.

I just sent a request for refund and I would like to know that it was received, not that it was acted on but received.  I see to many post in the forum that you state the emails weren't received and you request the persons email address.  If all you would  "Acknowledge Received" that problem goes away.

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  Mark Haskell-Cooper

  • March 19, 2021 17:50

  I agree with you - think it would be a good move.

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  Elena Blum

  • March 19, 2021 18:11

  Hi Mike Leslie,

  You should receive an autoreply from us, as soon as your request has been received. Please check you spam folder.

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